Incident Investigator

Keywords

Job Category Job Category Allied Health Prof/Technical Executive/Management Finance/Info Systems Service/Trades

Company Company Good Samaritan Hospital MidHudson Regional Hospital NorthEast Provider Solutions Inc. St. Joseph's Place WMC Advanced Physician Services PC

City/State City NY Kingston Port Jervis Poughkeepsie Suffern Valhalla

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Job Title: Incident Investigator

Company: WMC Advanced Physician Services PC

City/State: Poughkeepsie, NY

Category: Allied Health Prof/Technical

Department: Mental Health

Union: No

Position: Full Time

Hours: M-F 8:30am-5:00pm

Shift: Day

Req #: 48050

Posted Date: May 19, 2026

Hiring Range: $82,501-$103,724

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External Applicant link Internal Applicant link

Job Details:

Job Summary:

The Incident Investigator is responsible for conducting thorough, timely, and objective investigations of reportable incidents in the inpatient behavioral health setting. This includes reviewing documentation, interviewing staff and patients, and preparing clear written findings. The role also ensures investigations are completed in alignment with New York State requirements, including those established by OMH Part 524 and OASAS Part 836, while maintaining a supportive and professional approach. The Investigator serves as an active member of the Incident Review Committee and manages multiple incidentâ€'related databases to ensure accurate reporting, tracking, and followâ€'up, contributing to a safe and highâ€'quality care environment.

Responsibilities:

• Conduct thorough, timely, and objective investigations of reportable incidents in the inpatient behavioral health setting.
• Interview patients, staff, and witnesses using professional, traumaâ€'informed techniques.
• Review documentation such as medical records, staffing logs, and other relevant materials to ensure a complete and accurate investigation.
• Prepare clear, wellâ€'organized investigative reports summarizing findings, contributing factors, and recommended actions.
• Maintain accurate and confidential investigative files in accordance with organizational and state expectations.
• Ensure investigations meet New York State requirements, including those established by OMH Part 524 and OASAS Part 836.
• Conduct investigations consistent with expectations for thoroughness, timeliness, and quality as required for stateâ€'reportable incidents.
• Assist in responding to incidents that require elevated review or Special Investigations under OMH procedures.
• Support compliance with mandatedâ€'reporter requirements, including prompt reporting of incidents to internal leadership and required external systems.
• Maintain complete and accurate documentation needed for state audits, reviews, and quality monitoring.
• Serve as an active member of the Incident Review Committee, presenting investigative findings and participating in review discussions.
• Collaborate with inpatient leadership, clinical teams, Quality, Compliance, and Risk Management to support incident followâ€'up and resolution.
• Participate in identifying improvement opportunities and recommending corrective or preventive actions.
• Manage multiple incidentâ€'related databases, ensuring accurate data entry, tracking, and followâ€'up.
• Review and monitor incident trends to support safety initiatives and quality improvement efforts.
• Assist the organization in identifying patterns related to patient care, staffing, environment, or processes.
• Support a culture of safety by helping staff understand incident reporting expectations and the importance of timely, accurate documentation.
• Maintain professionalism, objectivity, and emotional composure during sensitive or highâ€'impact situations.
• Uphold confidentiality and organizational values in all investigation activities.
• Performs other related duties as assigned.

Qualifications/Requirements:

Experience:

Qualifications/Requirements:

Experience:

years inpatient behavioral health experience. Prior investigation experience preferred

Education:

Bachelor's degree required, Masters preferred (Behavioral Health, Social Work, Psychology, Criminal Justice, or related field).

Licenses / Certifications:

N/A 3 to 5 years of inpatient$82,501 behavioral health experience. Prior investigation experience preferred

Education:

Bachelor's degree required, Masters preferred (Behavioral Health, Social Work, Psychology, Criminal Justice, or related field).

Licenses / Certifications:

N/A

Other:

• Strong ability to manage and navigate databases and EMR systems.
• Excellent organizational, communication, and timeâ€'management skills.
• Knowledge of OMH Part 524 and OASAS 836 or willingness to learn.
• Ability to collaborate with law enforcement and regulatory bodies as needed, ensuring professional communication and adherence to all legal and organizational protocols.
• Comfortable conducting traumaâ€'informed interviews with individuals in inpatient settings and supporting the sensitive nature of these cases with care and confidentiality.

Special Requirements: Justice Center Investigation Training/NYS OMH Investigator Training certification preferred; N.Y.S. Driver's License

About Us:

WMC Advanced Physician Services PC

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement

Apply Now

External Applicant link Internal Applicant link