Join Connect America - Empowering Lives, One Call at a Time
About Us
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America's largest independent provider of connected care, we deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners.
Our solutions support health and safety in ways that lead to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Our headquarters are located just outside Philadelphia in Bala Cynwyd, PA. Learn more at www.connectamerica.com.
Why Connect America
Recognized as one of Philly Happening's Best Places to Work
Award-winning customer service team, including Today's Caregiver - Best Service Award
Named a Top Ten Home Healthcare Solutions Provider multiple years in a row
Our Values
At Connect America, we treat customers and team members ethically and respectfully, building trust through collaboration and accountability. We support one another, work as a team, and stay focused on delivering solutions that make a real difference in people's lives.
Position Overview
We are seeking high-energy, customer-focused Inbound Sales Agents to join our growing call center team in a hybrid role, working a combination of remote and in-office shifts. As the first point of contact for incoming customer inquiries, you will deliver exceptional service while driving sales of our products and services. This is not cold calling. You'll speak with individuals who have reached out directly or responded to our marketing efforts.
Job Duties & Responsibilities
• Answer incoming calls from potential customers in a fast-paced environment • Build rapport, assess customer needs, and recommend appropriate products and services • Clearly explain features, pricing, and benefits to maximize order value • Confidently and professionally handle objections using proven sales techniques • Accurately enter customer and order details into CRM systems • Make follow-up calls on non-converted inquiries • Meet or exceed daily and weekly sales goals and quality metrics • Collaborate with supervisors and team members to continuously improve performance
Required Skills & Qualifications
• Inbound Phone Sales Experience: Minimum of 1 year in a high-volume inbound sales or call center environment • Sales & Communication Skills: Confident, persuasive, goal-oriented communicator with strong verbal and written skills • Call Center Readiness: Comfortable working in a fast-paced, metrics-driven environment • Technology Proficiency: CRM experience required (Salesforce a plus) Cloud contact center platforms (Five9 a plus) • Proficient in Microsoft Office and general computer systems • Multitasking Ability: Able to navigate multiple systems and screens while actively engaging customers • Work Ethic & Reliability: Strong attendance, punctuality, and ability to manage workload independently • Hybrid Readiness: Quiet, dedicated workspace for remote days • Reliable high-speed internet • Ability to commute to the office as required • Education & Age Requirements: High School Diploma or GED required • Bachelor's degree preferred • Must be 18 years of age or older
Compensation & Benefits
$XX per hour + guaranteed commission Unlimited earning potential (top performers earn $100k+ annually) Monthly performance-based rewards and incentive contests Ongoing paid training and career development Medical, dental, life, and disability insurance Paid holidays and paid time off 401(k) with company match