Inbound Sales Manager (SMB SaaS)

Why Vagaro? At Vagaro, we believe in fostering a collaborative and inclusive work environment where every team member can thrive. Our culture is built on innovation, continuous learning, and a passion for making a positive impact. We support our employees' growth and vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to excellence. Plus, we know how to have fun while getting the job done!

What you'll Be Doing: 

Are you ready to take your sales career to the next level? Vagaro is seeking a driven and strategic Sales Manager to lead our Inbound SMB Sales team while also bringing strong Sales Operations expertise to optimize performance, processes, and reporting. This role combines hands-on sales leadership with operational excellence to ensure our inbound sales organization delivers world-class customer experience and consistently exceeds revenue goals. 

The ideal candidate is a strong leader, problem solver, and sales strategist with deep knowledge of inbound SMB sales, CRM management, sales process optimization, and team development. Through multiple communication channels—including phone, text, chat, email, and virtual meetings, you will oversee daily team performance, drive pipeline efficiency, ensure SLA adherence, keep data integrity, and support the continued growth and success of the sales organization. 

You will play a critical role in coaching and developing Account Executives, improving sales processes, collaborating cross-functionally with product, marketing and operations, and using data-driven insights to maximize team effectiveness and revenue growth. 

*This role is based onsite in Pleasanton, CA Monday through Friday*

Compensation

• Base Annual Salary: $75,000 - $85,000
• Annual on Target Earnings (OTE): $150,000 - $170,000

Your Impact: In this role, you will directly influence the growth and success of Vagaro's SMB customer base by combining strong inbound sales leadership with operational excellence. Your ability to develop people, optimize processes, and drive performance through data will help scale the sales organization while delivering an exceptional experience to prospective customers. 

Sales Leadership & Team Development 

• Lead, coach, and develop a high-performing inbound SMB sales team focused on converting inbound leads into long-term customers.  
• Set clear performance expectations and provide ongoing coaching, feedback, and mentorship to help representatives achieve and exceed sales goals.  
• Conduct regular performance reviews, pipeline reviews, and quality assurance evaluations.  
• Motivate and inspire the team to achieve sales performance milestones.  
• Recruit, onboard, and train new sales representatives while fostering a culture of accountability, collaboration, and continuous improvement.  
• Ensure team members maintain scheduled appointments, meet SLA requirements, and deliver exceptional customer experiences.  

Sales Operations & Process Optimization 

• Partner closely with Sales Management to streamline workflows, improve reporting accuracy, and optimize sales processes.  
• Monitor, analyze, and report on KPIs including lead conversion, pipeline activity, call volume, text volume, and chat activity. 
• Maintain CRM accuracy and ensure proper documentation of customer interactions and sales activities within Salesforce.  
• Identify trends, operational inefficiencies, and opportunities for growth through data analysis and reporting.  
• Develop and implement scalable inbound sales strategies to maximize efficiency and conversion rates.  
• Collaborate with marketing to improve lead generation quality and campaign effectiveness.  

Cross-Functional Collaboration 

• Collaborate closely with Merchant Services, Marketing, Product, and Customer Support teams to ensure seamless onboarding, merchant services adoption and customer support experience.  
• Ensure consistent messaging, branding, and customer communication across all inbound sales activities.  
• Provide leadership support by escalating, analyzing, documenting, and resolving sales or customer-related issues promptly.  
• Prepare and present regular sales performance reports and operational insights to executive leadership.  

What you Bring: 

• 5+ years of experience in SMB sales with a proven track record of exceeding sales targets.  
• 2+ years of leadership experience in a sales management or team lead role, preferably within inbound sales environments.  
• Strong understanding of inbound sales processes, pipeline management, and customer acquisition strategies.  
• Experience working closely with Sales Operations, including forecasting, reporting, process optimization, and CRM management.  
• Proficiency in Salesforce CRM and sales reporting tools.  
• Strong leadership, coaching, and team development abilities.  
• Excellent business acumen, analytical thinking, and critical thinking skills.  
• Ability to evaluate workflows, troubleshoot operational issues, and implement process improvements.  
• Outstanding organizational, written, verbal, and interpersonal communication skills.  
• Ability to de-escalate customer and team concerns with professionalism, empathy, and accountability.  
• Understanding of project management principles and cross-functional collaboration.  
• Ability to thrive in a fast-paced, high-growth, entrepreneurial environment.  
• Experience in the beauty, wellness, or fitness industry is a plus.  
• Bachelor's degree in Business, Marketing, or a related field preferred.  
• Strong desire to learn, grow, master, and teach the Vagaro software platform.  

Why You'll Love Working Here: 

• Attractive Compensation & Performance Bonuses: Enjoy a competitive salary paired with performance-based bonuses
• Generous PTO: 15 accrued days, plus 10 company holidays annually.
• Health & Wellness: Comprehensive healthcare, dental, and vision plans for you and your family.
• Exclusive Perks: Discounts on attractions, theme parks, shows, sports events, movies, hotels, and more through TicketsAtWork.
• Beauty Perks: $30/month reimbursement for any Vagaro service, including health, beauty, or wellness treatments.
• Food Perks: $50 monthly stipend for our onsite microkitchen and a complimentary DoorDash DashPass subscription.
• Growth Opportunities: College Assistance Reimbursement, access to EAP & Work/Life Programs, and a LinkedIn Learning account.
• Financial Security: 401k program with 4% matching and optional life/supplemental insurance.
• Stay Active: Access to our on-site gym, flavored water dispenser, and basketball court to keep you fit and energized!

Equal Opportunity Employer:
Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Privacy Policy:
Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process.

Vagaro is an E-Verify employer. Learn more at www.e-verify.gov

Learn More About Vagaro:
Visit us at vagaro.com/pro and vagaro.com to learn more.]