Inbound Customer Response Specialist — Miami, FL (In-Person)

Diesel Pro Power  |  Miami, FL (In-Person)  |  Full-Time  |  Mon–Fri, 8:00 AM – 5:00 PM

• $20–21/hour base pay - Full-time, stable position
• Monthly performance bonus
• Top performers can realistically earn approximately $50,000–$55,000+ annually
• Employer-paid medical insurance
• Employer-paid dental and vision insurance
• Employer-paid life insurance
• Paid time off 
• Paid company holidays
• Access to additional voluntary benefits through TriNet
• Long-term growth path into sales 

You are the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. When our customers have a vessel down or equipment out of service, every minute matters. Your job is to make sure no opportunity gets missed.

Your responsibility is simple:

• Respond fast
• Filter the noise
• Route correctly
• Protect opportunities from getting missed

You will handle:

• Inbound calls
• Web leads
• Inbound chats
• Abandoned carts
• Customer follow-up activity

You will also protect sales reps from:

• Non-sales calls
• Unsupported-product inquiries
• Low-value interruptions

This is NOT a traditional customer service role. You are NOT responsible for closing sales, quoting pricing, technical troubleshooting, or extended customer conversations.

This is a fast-paced, repetitive, structured, performance-measured operational role.

• Answer inbound calls immediately
• Respond to new leads quickly
• Transfer customers live to the correct specialist
• Filter non-sales calls and unsupported-product inquiries away from sales reps
• Handle inbound chats and customer inquiries
• Follow up on abandoned carts
• Make post-delivery customer follow-up calls
• Request Google reviews and referrals
• Log all activity in HubSpot
• Keep the inbound queue moving throughout the day

Required:

• 2+ years of high-volume phone experience (call center, reception, sales support, or similar)
• Comfortable on the phone for the majority of the workday
• Strong organizational habits and ability to multitask under pressure
• Reliable, punctual, and consistent

Preferred:

• Experience with HubSpot or another CRM
• Bilingual English/Spanish
• Background in sales support, lead routing, or customer-facing operations

Performance bonuses are based on response speed, missed lead prevention, protecting rep selling time, correct call filtering, follow-up completion, and operational consistency.

Employees track performance through response-time dashboards, missed-lead reports, HubSpot activity logs, and manager feedback.

Every missed call can mean a lost customer. Every delayed response can mean a lost sale. Your job is to protect inbound revenue opportunities and keep sales reps focused on selling. You help keep the revenue engine moving.

Attach your resume and include a short paragraph answering this one question:

"Describe how you handle a high volume of repetitive tasks while managing competing priorities — and what draws you to this type of work."

We read every response. This is how you stand out.