In-Room Dining Server

Essential Job Duties and Responsibilities

• Staff Supervision & Leadership:
• Lead and supervise food and beverage service staff, ensuring all duties are carried out efficiently and with attention to detail.
• Manage staff schedules and assignments, adjusting coverage to meet service needs during peak and off-peak periods.
• Train, mentor, and evaluate staff to ensure they understand and consistently adhere to service standards, company policies, and safety protocols.
• Provide coaching and feedback to staff, identifying areas for improvement and offering developmental opportunities.
• Maintain a positive and productive team environment, encouraging teamwork and a high level of professionalism.
• Guest Service & Satisfaction:
• Ensure that all guests receive exceptional service, proactively addressing guest needs and requests.
• Respond promptly to guest complaints or concerns, ensuring resolutions are in line with company standards and guest satisfaction.
• Regularly interact with guests to solicit feedback on their dining experience and to gather insights for continuous improvement.
• Monitor service flow, ensuring that orders are processed and delivered in a timely manner and that guests'' expectations are met or exceeded.
• Operational Management:
• Oversee the daily operations of food and beverage service areas, ensuring smooth service execution, from setup to breakdown.
• Ensure service areas (dining rooms, bars, banquet halls) are clean, organized, and properly stocked before and during service.
• Collaborate with the kitchen and bar staff to ensure food and beverages are served according to guest preferences and dietary requirements.
• Ensure all food and beverages are served at the correct temperature and with the correct presentation.
• Monitor the flow of service, adjusting as necessary to accommodate changes in guest volume or unexpected delays.
• Inventory & Stock Management:
• Oversee inventory levels of food, beverages, and supplies in the service areas, ensuring appropriate stock for daily operations.
• Assist in the ordering process, ensuring that inventory is sufficient to meet demand while preventing overstocking.
• Monitor usage to ensure minimal waste and optimize resource management, while adhering to budgetary constraints.
• Conduct regular stock checks and maintain accurate records of inventory movements.
• Health & Safety Compliance:
• Ensure compliance with all local, state, and federal health and safety regulations, including proper food handling, storage, and sanitation practices.
• Conduct routine checks to ensure all food and beverage service areas meet hygiene standards.
• Ensure that all staff members are following health and safety protocols, including proper uniform and personal hygiene standards.
• Ensure that service equipment is in proper working condition and maintained regularly.
• Event & Special Function Coordination:
• Work closely with the Food & Beverage Manager and event coordinators to ensure successful execution of special events, banquets, and group bookings.
• Coordinate food and beverage service timing with kitchen and banquet staff to ensure seamless delivery during events.
• Assist in preparing for large events, such as buffets or banquets, ensuring that service staff is trained and organized for the event.
• Manage on-the-day logistics for events, ensuring that all guest needs are met and that food service is efficient and timely.
• Financial Management & Cost Control:
• Assist in managing food and beverage department costs, including labor and inventory control, ensuring profitability while maintaining service quality.
• Monitor waste, ensuring portion control is adhered to and that food is served efficiently to minimize losses.
• Support the Food & Beverage Manager in developing and adjusting pricing strategies, menu offerings, and promotions to drive revenue.
• Maintain accurate records of sales, inventory, and daily operations, reporting any discrepancies to management.

Education and/or Experience

• High school diploma or equivalent required; degree or certification in Hospitality Management or a related field preferred.
• Minimum of 2 years of experience in food and beverage service, with at least 1 year in a supervisory role.
• Experience in hotel or high-volume restaurant settings preferred.
• Knowledge of food safety, health regulations, and customer service standards.
• Experience with point-of-sale (POS) systems, scheduling software, and inventory control.

Skills/Specialized Knowledge

• Strong leadership skills with the ability to motivate, train, and develop a diverse team.
• Excellent communication and interpersonal skills, with the ability to engage with both staff and guests effectively.
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Knowledge of food and beverage preparation and service standards, as well as an understanding of common dietary needs and restrictions.
• Proficiency in managing inventories and controlling food and labor costs.
• Strong problem-solving skills with the ability to adapt to changing circumstances quickly.

Physical Demands

• Ability to stand and walk for extended periods during service hours.
• Ability to lift and carry up to [specified weight] (e.g., trays, boxes, and supplies).
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays based on operational needs.
• Occasional bending, stooping, and reaching to perform tasks or manage inventory.

Why Join Proper Hospitality

At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.