In Person Patient Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

We are seeking a dedicated Patient Service Representative for our client to join their call center environment. The primary responsibilities will involve scheduling appointments and addressing patient queries, ensuring a seamless experience for both patients and physicians.

Key Responsibilities

• Schedule appointments and answer patient questions efficiently.
• Coordinate with different physicians to manage and update their schedules.
• Maintain a high level of service within a call center setting.

• Resourcefulness with strong problem-solving capabilities.
• Strong customer service skills; prior experience in call centers or healthcare is not mandatory.
• Excellent communication and active listening skills.
• Ability to remain seated at the desk for extended periods.
• Friendly disposition, suitable for introverts who thrive in quiet environments.

• Strong communication and active listening.
• Resourceful problem-solving abilities.
• Capability to remain focused and seated for long periods.

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.