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IN OFFICE Customer Service Representative & Administrative Assistant

Mr. Electric

Claremont, NC

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JOB DETAILS
SALARY
$14–$18 Per Hour
SKILLS
Administrative Skills, Billing, Business Support, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Driver's License, Electricity, Email Management/Administration, Establish Priorities, Mail Processing, Maintenance Services, Microsoft Excel, Multitasking, Operational Support, Operations Management, Organizational Skills, Payment Processing, Presentation/Verbal Skills, Staff Requirements, Team Player, Telephone Skills, Track Customer Issues, Training/Teaching, Writing Skills
LOCATION
Claremont, NC
POSTED
4 days ago
Job Title: IN OFFICE-Customer Service Representative & Administrative Assistant

Job Description

Are you looking for a position that will challenge your communication and organizational skills while allowing you to make a difference in people's lives?

Do you enjoy interacting with homeowners, managing administrative tasks, and helping to create safer homes?

If so, you're in luck! We are looking for a Customer Service Representative & Administrative Assistant to join our team. Apply today!

Why You Should Join Our Team

We Invest in You - We offer robust training to help you grow your skills and provide resources to support your success.

We Collaborate with You - You'll work closely with our team and service technicians to ensure that customers receive the best possible service.

We Share Our Success with You - We've figured out the formula for delivering an exceptional customer and team experience and want you to be part of it.

Your Responsibilities

As a Customer Service Representative & Administrative Assistant, you are a key member of our team, shaping the customer experience while supporting our administrative operations.

Customer Service Responsibilities
  • Answer customer calls and schedule jobs according to their needs.
  • Assign and direct electricians to appropriate customer locations, monitor their routes, and coordinate schedules.
  • Follow up with customers to address unsold work and ensure all concerns are resolved.
Administrative Responsibilities
  • Perform data entry and maintain accurate records of customer interactions, schedules, and job status.
  • Assist with invoice processing and payment tracking. Deposit check and cash payments at bank as necessary.
  • Manage emails, correspondence, and other administrative tasks to support office operations and management staff needs.
  • Help maintain office organization and supplies.
  • Take supplies to Service Professional's in field as necessary.
How We Measure Success
  • Customer Satisfaction - Deliver an outstanding customer experience by communicating effectively and building trust.
  • Operational Efficiency - Prompt and detailed scheduling of calls, ensuring smooth team operations.
  • Administrative Accuracy - Maintain organized and accurate records to support business needs.
What Makes You a Good Fit
  • You enjoy working in a positive, collaborative environment.
  • You are detail-oriented and professional in all aspects of your work.
  • You are comfortable using technology and data entry tools.
  • You have strong communication skills and excel at building relationships.
  • You are adaptable, eager to learn, and open to feedback.
Job Requirements
  • 2+ years of administrative or customer service experience is preferred
  • Strong written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Valid driver's license & reliable transportation to office in Concord
Pay and Benefits
  • Starting pay: $14-$18 per hour, depending on experience
  • Benefits, including Medical, Dental, Vision, Paid Time Off


If you're ready to take the next step in your career and join a team where you're valued and can grow, APPLY TODAY!

About the Company

M

Mr. Electric