Call Volume, Capital Equipment, Communication Skills, Computer Science, Customer Support/Service, Documentation, High School Diploma, Identify Issues, Presentation/Verbal Skills, Record Keeping, Sales, Spreadsheets, Technical Support, Telephone Skills, Ultrasound, Word Processing
Position : In House Service Specialist(Troubleshoot and Customer Service Exp) – Urgent Need
Location : Salt Lake City, UT
Duration : 3 Months Contract
Total Hours/week : 40.00a
1st shift
Description:
- Field Assurance complaint Handling, may also do some trouble shooting for Ultrasound equipment over the phone or assist the customer with next steps.
- Must have good communication verbally and written (emails).
- Respond to customer telephone inquiries by providing diagnostic and other assistance on the basic, legacy, high call volume queue platforms supported and serviced by BclientD.
- Provide follow-up service by calling customers who have recently had service interactions.
- Maintain accurate records and documentation on service tickets.
- Follow up on shipped parts that require a parts return (RMA). Complete service documentation as required. Interface and work closely with advanced support specialists as required.
Experience:
- more entry level, candidate out of Tech school, computer science.
- Experience with troubleshooting, tech customer service, wide range technical background over phone accepted.
- medical background not required, Networking, windows tech support.. etc.
Qualifications & Skills:
- Minimum High school diploma, GED. If no Tech school degree.
- Must have at least 2-3 years experience in a related area or equivalency required.
- Demonstrated human relations and communication skills.
- Experience in Word Processing and spreadsheets, and strong telephone skills.
- Ability to work with customers and sales representatives to troubleshoot possible issues with capital equipment.