Accounting, Administrative Skills, Aviation Industry, Catering Services, Communication Skills, Customer Support/Service, Detail Oriented, Food and Beverage Industry, Identify Issues, Interpersonal Skills, Microsoft Office, Operations, Organizational Skills, Problem Solving Skills, Quality Assurance, Team Player, Vendor/Supplier Relations
Seeking an In-Flight Catering Coordinator to join a luxury aviation operations team at a state-of-the-art facility in Cleveland, Ohio.
- Handle high-volume correspondence and manage daily in-flight catering orders and confirmations for internal and external clients.
- Coordinate with flight crews, vendors, and team members to ensure seamless catering services, troubleshoot schedule changes, and address service deviations.
- Place last-minute orders via third-party services and perform accounting tasks such as invoice tracking and validation.
- Maintain knowledge of company products, quality assurance, and vendor relationships to meet service expectations.
- Provide exceptional customer service and support daily operations, performing additional duties as assigned.
Qualifications:
- Associates degree or equivalent; 1-2 years customer service experience in luxury or food & beverage industries.
- Proficiency in Microsoft Office and ability to learn specialized software.
- Detail-oriented, flexible, and capable of working independently or in a team within a fast-paced environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Willing to work nights, weekends, and holidays in a 24/7 operation.