Import Customs Specialist

Data Integrity, Analytics & Continuous Improvement | Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative “group think.”. Own the end‑to‑end import‑entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high‑touch, dedicated service—and daily data insights—to a select client portfolio.

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Profit sharing
• Vision insurance
• 401(k)
• Employee discounts
• Health insurance
• Paid time off

555 E. Main St Suite 803 Norfolk, VA 23510
Import Customs Specialist


Location: Norfolk, VA (100 % on‑site)
Reports to: Director of Compliance
Job Type: Full‑time, Exempt


Why WM Stone?
For more than a century, we have led the Customs Brokerage industry by pairing deep heritage with team-driven problem solving. Our team includes a strong group of Licensed Customs Brokers whose expertise and dedication ensure clients receive personalized, best-in-class service and guidance on every file.


Compensation & Benefits
WM Stone offers some of the highest salaries in the industry; final pay is commensurate with experience and licensing status. Benefits include:

• Medical & Dental (75 % employer‑paid)
• 401(k) with 4 % company match
• Short‑ & Long‑Term Disability
• Paid Time Off +11 holidays
• Employee Wellness Benefit
• Discretionary Bonus

Role Purpose


Own the end‑to‑end import‑entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high‑touch, dedicated service—and daily data insights—to a select client portfolio.



Key Responsibilities

| Area | Core Duties | Entry Compliance & Documentation | Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100 % adherence to CBP and PGA regulations.
| Transportation Coordination | Arrange drayage, inland moves, and final‑mile deliveries; track milestones; resolve holds to meet or beat our 5‑day‑pre‑arrival clearance goal.
| Client Service & Communication | Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support.
| Data Integrity, Analytics & Continuous Improvement | Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative “group think.”
 
Qualifications

• Preferred: Licensed Customs Broker (LCB)or ability to obtain within 12 months.
• Minimum of 8 years’ ocean & air import‑entry experience.
• Hands‑on expertise with Magaya Supply Chain and AceLynk/Magaya Customs Compliance (or similar) 
• Demonstrated ability to design and deliver customer‑specific daily data‑analyticsreports (pivot tables, Power BI, SQL queries, or equivalent).
• Mastery of tariff classification, PGA rules. 
• Drawback experience would be preferred but is not a requirement.
• Proven record of clearing time‑sensitive cargo for demanding clients.
• Advanced Excel skills.
• Strong written and verbal communication; thrives in collaborative, on‑site environment.
• Exceptional organizational skills and attention to detail
• Ability to pivot in a frequently changing tariff landscape (with guidance provided)

 
Our Culture
WM Stone isn’t “the smartest broker” because of any one person—it’s the way we come together to solve challenges as a team. You’ll sit shoulder‑to‑shoulder with multiple LCBs, share knowledge freely, and see your ideas implemented quickly.


Pre‑Employment & Compliance
A background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background.