Import Coordinator - Ocean

Forward Air Corp

El Paso, TX

JOB DETAILS
SKILLS
Billing, Billing Records, Brokerage, Cargo/Freight, Communication Skills, Data Quality, Detail Oriented, Documentation, Information/Data Security (InfoSec), Logistics, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Word, Organizational Skills, Procedure Development, Record Keeping, Regulations, Risk Analysis, Shipping Documents, Standard Operating Procedures (SOP), Supply Chain, Time Management, Warehousing, Web Conferencing, WebEx
LOCATION
El Paso, TX
POSTED
2 days ago

The Import Coordinator - Ocean supports international ocean import operations by assisting with shipment coordination from arrival through inland delivery. They process documentation, track shipment milestones, and coordinate with carriers, brokers, and drayage providers. They support timely clearance and delivery while maintaining accurate shipment records.

Responsibilities

  • Assist with coordinating ocean import shipments from vessel arrival through final delivery.
  • Process and review import documentation, including bills of lading and arrival notices.
  • Enter and maintain shipment information accurately in CargoWise and other systems.
  • Track customs clearance, port availability, and inland delivery milestones.
  • Communicate with steamship lines, NVOCCs, customs brokers, drayage providers, warehouses, and internal teams.
  • Follow U.S. import regulations, carrier requirements, and internal SOPs.
  • Identify risks related to delays, documentation, demurrage, or detention and escalate as needed.
  • Support validation of charges and billing accuracy.
  • Respond to customer inquiries related to shipment status and delivery timing.
  • Maintain organized shipment documentation and records.
  • Provide support during peak volumes or operational disruptions.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
  • Prior experience in logistics, transportation, or related operations roles.
  • Basic understanding of ocean import processes and containerized freight preferred.
  • Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
  • Strong organizational and communication skills.
  • Strong attention to detail and time‑management skills.
  • Ability to follow defined procedures and meet deadlines.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).
  • Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting), with travel for related meetings/events.

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About the Company

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Forward Air Corp

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Transport and Storage - Materials
FOUNDED
1981
WEBSITE
https://www.forwardair.com/content/careers-0