Customer Experience, Customer/Client Research, Data Analysis, Data Collection, Dental Insurance, Entrepreneurship, HRIS/HRMS, High School Diploma, Human Resources, Onboarding, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Management, Product Demonstration, Project Planning, Project Tracking, Project/Program Management, Psychiatry and Mental Health, Requirements Management, Risk, Sales, Sales Management, Telehealth, Time Management, Vision Plan
Nextep’s implementation managers are the primary point of contact for our new clients, helping them navigate through the onboarding process and delivering an organized and flawless experience. We are looking for someone who loves to build relationships with company leaders and employees. If you love working with people, are an expert decision maker, and can project manage like a pro, this could be the position for you!
About the role:
- Our implementation team ensures our clients have a flawless first impression of Nextep. By managing the client process for the first 90-120 days, you’ll oversee the client experience and transition them to their new service team.
- Conduct comprehensive assessments of client needs and requirements. Gather and analyze data to determine the appropriate HR solutions and services required for each client.
- Develop and manage project plans, outlining tasks, milestones, and deliverables. Monitor progress, identify potential roadblocks, and proactively address issues to ensure timely implementation.
- Ideally, you’re a natural communicator and presenter. From trainings and demos to client meetings, you’ll do a lot of talking.
- The implementation team also works closely with all of our departments, including sales, so you’ll learn all the ins-and-outs of the Nextep experience.
Requirements
About you:
- You have a strong heart for the best customer experience.
- You have a high school diploma or equivalent.
- You have experience in successfully working with challenging high-level officials within organizations.
- Ideally, you have some payroll industry or HRIS experience.
Benefits
About benefits:
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Employer paid telehealth services, including mental health resources
About us:
Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.
We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!
“There are so many things to love about working at Nextep! The people, the culture, the latte machine. But mostly that Nextep makes sure we are well taken care of and I’ve never been proven otherwise.”
-Elybeth, Client Success