Implementation Manager

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion.

The ideal candidate must have excellent project management skills, be client and solution focused with the understanding that the clients best interests are served through seamless delivery.

Job Responsibilities:

• Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exigers solutions.
• Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
• Drive internal process focused initiatives ensuring consistent standards are adopted across the practice.
• Provide comprehensive training and support to clients to ensure effective adoption and use of Exigers products.
• Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
• Maintain a thorough knowledge of Exigers Core products, services and strategic services.
• Ad-hoc and other projects and responsibilities may be added at the managers discretion.
• Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

Requirements:

You possess a high level of initiative and self-motivation, especially in a team environment. You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance. You lead inspirational, tailored presentations in a customer-facing environment. You articulate complex ideas clearly and concisely, in written and verbal English. You balance multiple priorities while maintaining a strategic mindset. You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management. You have strong client/customer management skills. You have excellent presentation and facilitation skills. You demonstrated strength in issue management and customer relationship skills.

Requirements (continued):

Minimum 1-5 years of experience in project management and implementations. Experience with compliance, supply chain risk management, third-party risk management or due diligence. Consulting experience is a plus. Bachelors Degree in a relevant field. Must be a US citizen. Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA). Have the ability to perform data auditing and validation. To be proficient in Microsoft Office Suite. Familiarity with Project Management methodologies. Have the ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.