Implementation Manager

Come join Motivosity as an Implementation Manager!

Maybe you're already at a cool company, but Motivosity is a bucket list company and except for the last three years, now's the most exciting time to join. Motivosity is recognized as being a 'Best Place to Work', and is known and loved by not just our own friendly team, but by hundreds of thousands of people whose lives are more enjoyable because of what we do. Our teammates are famous for being both high-energy and being at the top of their game. Right now if you're feeling the draw to work in a company that's helping people be happier about life at work, it might be time to become a MVer.

About the Implementation Manager position

We are seeking a talented Implementation Manager to guide new customers through onboarding, configuration, and launch of our rewards and recognition platform. This position is part project management, relationship management, technical consulting, operations, and cross-functional coordination.

Implementation Manager responsibilities include:

• Own and manage multiple concurrent commercial, mid-market, and enterprise customer implementations from kickoff through go-live
• Define and execute implementation project plans, ensuring milestones and timelines are met
• Configure the platform to align with each customer's organizational structure, workflows, and goals
• Conduct discovery sessions to understand customer requirements and translate them into actionable implementation steps
• Train customer administrators and end users on platform functionality and best practices
• Partner with Sales, Product, and Support teams to ensure smooth handoffs and escalation resolution
• Identify and mitigate implementation risks early, proactively communicating status to internal and external stakeholders
• Document processes, build templates, and contribute to scalable onboarding playbooks

Implementation Manager qualifications include:

• 2+ years of experience in B2B SaaS implementation, onboarding, or technical project management
• AI-Forward mindset with hands-on AI experience that goes beyond chat
• Proficiency with project management tools and CRM software like Hubspot
• Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines
• Excellent communication skills, both verbal and written, with comfort presenting to diverse audiences
• Analytical problem-solving mindset with attention to detail
• Upbeat, positive, and friendly personality that energizes those around you
• BS/BA in Business, Information Systems, Project Management, or related field

Perks of being a MVer:

• Changing the world by bringing happiness to work environments around the globe
• Equity
• Health Insurance and HSA
• 401(k)
• Dental Insurance
• Vision Insurance
• Team activities
• Some hybrid work flexibility
• On site gym
• Strong and positive work culture in an exciting startup space