Implementation Manager

Summary: The Implementations Manager is responsible for the execution of high-quality, active and timely client onboarding procedures from the kick-off to delivery. They bring impactful programs to life by extracting a comprehensive understanding of our client's goals and friction points, considering all partner perspectives and capabilities, and fueling the power of internal departments! As a project manager working directly with our clients, this role will develop and implement a project plan, act as an internal advocate for client needs and proactively identify and resolve potential roadblocks to successful implementation!

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:

• Leads multiple implementations, varying in scope and size, simultaneously
• Provides subject matter expertise for implementations, products & services, and marketing & training directly to external clients and internal partners
• Orchestrate prioritizing and discovery sessions with client teams to gain accurate, reliable information about program needs, expectations, and processes
• Manages client and internal stakeholder expectations and translates client requirements and program characteristics to internal partners
• Provides timely status reporting and leads status meetings that ensure clear messaging, outline deliverables, and supervise ownership & status of open issues
• Builds order templates, user guides, and presentation materials
• Coordinates and conducts task request submissions and supervising on action items from other departments
• Provides implementation system configuration, QA testing, program launch, and hand-off
• Facilitates client demos and training
• Ensures all client-facing documents and information have been provided upon delivery
• Adheres to all Risk & Compliance policies and procedures

Qualifications:

• Bachelor's degree
• 5+ years of experience in a client-facing onboarding role using proven implementation or project management methodologies
• Proven understanding of best practices in project lifecycle methodology and project management principles
• Project Management tool/software experience (Smartsheet, MS Project, etc.)
• Excellent business writing and communication skills
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint
• PMP preferred but not required

The base salary range for this position is budgeted for $90,180 to $105,000 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.