Implementation Manager

Workable is a leading provider of recruiting and HR software, trusted by over 30,000 organizations to hire more than 2.1 million candidates since 2012. Our mission is to make recruiting and HR fast, collaborative, and human, with a focus on practical innovation and sustainable growth. We foster an inclusive, purpose-driven culture where every team member contributes to building tools that help businesses attract talent, streamline communication, and scale effectively.

As an Implementation Manager based in Boston, MA, you will play a pivotal role in guiding customers through the onboarding and deployment of Workables Recruiting and HR solutions. You will own a portfolio of clients, ensuring their successful adoption and ongoing satisfaction by acting as the primary point of contact throughout the customer lifecycle.

Key responsibilities include:

• Serve as the main point of contact for customers from onboarding through ongoing support, building strong relationships and acting as a trusted advisor.
• Collaborate with Sales during pre-sales discussions to ensure smooth handover and set clear expectations for implementation.
• Manage end-to-end implementation of Workables solutions, overseeing project timelines, milestones, and proactively addressing risks or delays.
• Lead professional services engagements, including integrations, data migrations, and custom reporting projects.
• Partner with cross-functional teams (Sales, Product, Engineering, Support) to deliver a seamless implementation experience.
• Understand customer goals and challenges, providing guidance and best practices to drive adoption and success.
• Track and report on implementation progress, customer satisfaction, and areas for improvement.
• Conduct post-implementation and post-renewal check-ins to ensure ongoing alignment and maximize product usage.