Implementation & Customer Success Lead

Implementation & Customer Success Lead

Role Snapshot

Posting Date: June 15, 2026

RFP Deadline: July 2, 2026

Deadline for Submission: Apply as soon as possible before July 2, 2026

Rate: Estimated $75 - $150/hr based on role, experience, and final project requirements

Client / Source: City of Conroe

Department: Implementation and Support

Reports To: Director of Consulting Services

Location: Remote / Conroe, Texas

Travel: As required by project scope

Type: Contract / RFP-Based Opportunity

About FuntoNetwork

At FuntoNetwork, we connect experienced consultants with active RFP opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support.

The Opportunity

FuntoNetwork is seeking a Implementation & Customer Success Lead for an active RFP opportunity: City of Conroe RFP 0702-2026 - Self-Service Customer Portal.

Cloud-based self-service customer portal for utility account management, leak detection, analytics, messaging, support, and mobile access.

Core Responsibilities

• Coordinate rollout, training, support documentation, customer support workflows, issue tracking, and go-live readiness with the City.
• Review the RFP scope, source posting, supporting documents, deadline, and client requirements.
• Coordinate with FuntoNetwork and related consultants to support a complete, professional response.
• Prepare documentation, analysis, recommendations, deliverables, or technical inputs related to this role.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and final submission readiness.
• Define the Implementation & Customer Success Lead work package: Coordinate rollout, training, support documentation, customer support workflows, issue tracking, and go-live readiness with the City.
• Gather role-specific inputs: Collect the source materials, stakeholder decisions, system details, and operational constraints needed from City of Conroe.
• Perform the specialist analysis: Apply the methods, standards, tools, and professional judgment required for this role's assigned scope.
• Develop the assigned deliverables: Produce the role-specific designs, recommendations, configurations, records, or operational outputs required by the project.
• Validate the specialist work: Check the deliverables against source requirements, professional standards, identified risks, and acceptance criteria.
• Complete role handover: Resolve review comments and deliver final files, decisions, open items, operating guidance, and supporting evidence.

What You Bring

• Relevant experience for this RFP-based role.
• Strong written communication, documentation, and stakeholder coordination skills.
• Ability to work against proposal deadlines and client requirements.
• Experience supporting public-sector, enterprise, or consulting projects is preferred.
• Attention to detail and ability to follow structured submission requirements.

Earnings, Payments, and Tax Records

Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this RFP opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

How to Apply

First, apply to this posting to begin the AI vetting process to become a FuntoNetwork consultant.

Once you complete the AI vetting and are approved, you will log in to the FuntoNetwork mobile app and submit your application under that RFP.

Inside the app, you can check daily RFP job postings and apply directly under the right RFP opportunity.

If selected by a client, your contracts, earnings, payments, withdrawals, and related records will be managed through the FuntoNetwork mobile app.

Hiring process:https://funtonetwork.com/hiring-process-at-funtonetwork

Contact

Samuel Andoh | Account Manager

Email: samuel.andoh@funtonetwork.com

Website:www.funtonetwork.com

FuntoNetwork is an equal opportunity platform.