We're looking for a detail-obsessed, relationship-driven professional to own the client experience from sales to service—guiding new clients through one of the most critical transitions they’ll make with us. You’ll manage the full onboarding journey: configuring payroll and benefits, delivering product training, and ensuring every client crosses the finish line.
You’ll managing multiple complex implementations simultaneously—each with different timelines, product configurations, and client expectations already shaped by Sales—while maintaining zero-error accuracy on first payrolls and leaving every client feeling genuinely taken care of. It’s project management and client relationship work happening at the same time with specific deadlines and milestones.
In this role you will...
This is a high-accountability project management role where accuracy and client experience go hand-in-hand. You’ll have real ownership across a book of implementation clients, working through every stage of onboarding—payroll setup, benefits, insurance, and training—all within a fast-paced, deadline-driven environment where competing priorities and shifting timelines are part of everyday work.
Success requires proactive communication, clean documentation, and leaving every client confident before they move to service.
We don’t measure candidates by résumé alone. We’re looking for people who hold themselves to a standard most don’t, who take feedback as fuel, and who are wired to own their results. Prior experience in HR, payroll, benefits, or a PEO environment is preferred but not required—what matters most is that you’re organized, consultative, and relentlessly accurate.
You thrive when you’re juggling multiple things and none of them can slip.
You’ve managed five or more client facing projects simultaneously and built systems to keep each one on track without things falling through the cracks.
You hold yourself to a higher accuracy standard than most people think is necessary.
You’ve caught errors in payroll, benefits configurations, or data setup before they reached a client—and you’ve built habits that make that the norm, not the exception.
You build real trust with clients, even during stressful transitions.
You’re the person who figures it out across teams, not around them.
When something fell outside your lane, you coordinated with the right people, documented the outcome, and kept the project moving—without waiting to be told.
You get up to speed on new systems quickly.
You’ve been handed a new platform with limited training and were independently proficient within a few weeks.
This role is based out of our Hawaii Kai office. We offer a flexible hybrid schedule that gives you the structure of in-person collaboration with the flexibility of remote work. In office Tuesday – Thursday, remote Monday & Friday.
The base compensation for this position is $60,662.00 to – $75,827.00 per year depending on experience and qualifications.
ProService is a Hawaii-based PEO combining payroll, HR, and benefits expertise with purpose-built technology — all backed by the best local service in the islands. Backed by Silver Lake and recognized as one of Hawai?i’s Best Places to Work for 20 consecutive years, we’re a team of high performers united by one mission: Empowering Employers to Succeed in Hawai?i.
We hold ourselves to a high standard — and we look for people who do the same. If you’re driven by meaningful work, personal accountability, and a team that pushes you to do your best, here’s what you can count on: