Implementation and Training Consultant

Job Profile: Implementation Consulting Professional 3

Business Title: Training & Implementation Consultant (Enterprise)

Location: Remote - US

Department: Professional Services

Report To: Sr. Manager, TruckMate - Professional Services

Our Company

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. In the transportation & logistics segment, our solutions make it safer, simpler and more efficient to move freight - bringing together a global network of shippers, carriers, brokers and 3PLs.

Position Overview:

The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients. This role is responsible for analyzing customer's as-is operations, identifying opportunities to improve processes, develop improved processes and implement TMS software. Additional responsibilities include customer training, problem identification, issue mediation and delivering a course of action while implementing software to our clients.

The Ideal candidate will have technical database skills primarily focused on Operations, Customer Service, Accounting and Financial related areas of the product. This role will be groomed for wellness reviews and business process assessments. The candidate will learn the software at a level to augment the quality of solutions provided to our customers.

Primary Responsibilities:

Define and document customer requirements:

Overall business process and workflow

Reporting needs

Data structure and definition

Identify opportunities to improve business processes

Configure and implement software:

Setup of software modules

Internal modeling of customer processes

Provide customer training

Consulting on data conversion

Consulting on go-live cutover

Assistance with resolving customer issues related to software implementation

Assistance delivering technical solutions to customer issues when applicable

Administrative Duties include:

Accurate entry of time for billable and non-billable on a daily basis

Participation/Compliance in Trimble People Experience activities

Engagement surveys:

Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders

Responsiveness to customer and internal inquiries in a timely manner

Review respond to email\requests on daily basis

Communicate realistic response/delivery dates to customer and internal stakeholders

Communicate changes to delivery dates in a timely manner

Required Skills:

At least 3-5 years of experience implementing and/or supporting software with external clients

BA/BS or equivalent work experience

Knowledge of Microsoft Office and Google for Work applications

Ability to work independently

Strong ability to translate business issues into systems and operational solutions

Time management skills to handle multiple task assignments and prioritize work appropriately

Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives

Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry

Strong follow-through, with a willingness to own and manage projects from end to end

Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers

Other duties as assigned

Travel Requirements:

60 - 80%

Ability to travel overnight 4 to 5 days per week

Preferred Skills:

Knowledge of Enterprise wide software in a transportation industry

Experience with TruckMate systems

Operations or Administration experience in the transportation industry

Project Management experience

Benefits:

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimbles Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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