Imaging Scheduling Specialist TRI Imaging Amherst

Summary: The Radiology Scheduling Specialist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including; greeting patients by phone, making outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for all CHS and Trinity Imaging Departments, scheduling patients,, answering and routing return phone calls, accepting payments, and maintaining patient accounts. Preferred one (1) year experience working within a Radiology health care setting in which the primary responsibilities involved the completion of clerical, general office and patient accounting tasks.

Facility: Trinity Seton Imaging Amherst

Shift: Shift 1

Status: Part Time w/Benefits FTE: 0.533333

Bargaining Unit: Trinity Medical

Exempt from Overtime: Exempt: No

Work Schedule: Days and Evenings

Hours:

8:00am to 6:00pm with varied start times.

Summary:
The Radiology Scheduling Specialist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including; greeting patients by phone, making outbound scheduling calls from the Radiology Appointment Request Workqueues in EPIC for all CHS and Trinity Imaging Departments, scheduling patients, , answering and routing return phone calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Responsibilities:

EDUCATION

• High School diploma or GED required

EXPERIENCE

• Preferred one (1) year experience working within a Radiology health care setting in which the primary responsibilities involved the completion of clerical, general office and patient accounting tasks

KNOWLEDGE, SKILL AND ABILITY

• Strong customer service and telephone skills
• General knowledge of medical insurance, health maintenance organizations and other health care related topics
• General knowledge of medical office procedures and terminology including ICD-10 and CPT coding
• Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email
• Desire and skill to meet the needs of the patient
• Possesses organization, communication (written and verbal) and time management skills
• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives. Can adapt to changing circumstances
• Possesses basic mathematical and analytical abilities
• Working knowledge of Electronic Health Record (EHR)
• Highly motivated and willing to contribute skills and ideas for the overall improvement of the department
• Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred (Primary Care)

WORKING CONDITIONS:

ENVIRONMENT

• Normal heat, light space, and safe working environment; typical of most office jobs
• Intermittent exposure to a few unpleasant physical conditions