Imaging Information Assistant - Diagnostic Imaging - Day

Essential Functions:

• Processes release of information requests generated by the WellSpan Release of Information department for legal and/or medical purposes. Performs a precise and exhaustive search of patient imaging records. Prepares a comprehensive inventory of all requested imaging records. Prepares requested communication and records to be released for legal purposes.
• Processes de-identified CD requests that are utilized in research programs.
• Researches, analyzes, and proposes solutions and/or makes recommendations regarding Imaging Information Management processes.
• Contacts patients and other requestors to resolve issues with a request when necessary.
• Provides accurate communication of Imaging non-routine findings to the ordering provider.
• Answers and manages incoming phone calls to the Imaging Information Management department. Consistently provides exceptional customer service by identifying and addressing caller needs in a professional, positive, and caring manner. Transfer calls appropriately when required.
• Processes requests for the duplication of images for continuing of care.
• Processes requests for the importing of outside images into the Picture Archive Computer System.
• Processes requests to disseminate exam information to the designated outside radiology service for timely interpretation of Imaging exams.
• Assists Radiologists with various duties such as importing images, monitoring unread worklists to ensure timely interpretation of exams, and assisting with telephone calls.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Scans documents into various computer software applications and uses a QA process to ensure accuracy.
• Maintains quality customer service by ensuring accurate and complete documentation on required Imaging forms and/or patient records.
• Coordinates mail and other related Imaging items to off-site facilities.
• Performs various clerical duties such as filing, faxing, scanning, copying, sorting/distributing incoming and outgoing mail, setting up/maintaining files, and preparing reports.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Enhances professional growth and development through participation in educations programs and current literature.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.