Imaging & Deployment Technician

Sunrise Systems Inc

Annapolis, MD

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JOB DETAILS

SKILLS

Asset Management, Atlassian JIRA, Communication Skills, CompTIA A+, Computer Security, Computer Workstations, Cryptography, Customer Support/Service, Dell Computers, Desktop PC, Detail Oriented, Documentation, Driver's License, Establish Priorities, Government, Hardware Administration, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Network Configuration Management, Network Connectivity, Organizational Skills, Peripheral Hardware, Printers, Project Lifecycle, Project Tracking, Project/Program Coordination, Record Keeping, Remedy, Security Protocols, ServiceNow, Software Configuration Management, Software Installation, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Leadership, Testing, Time Management, User Account Administration, VPN (Virtual Private Network)

LOCATION

Annapolis, MD

POSTED

7 days ago

Job Title: PC/Laptop Imaging & Deployment Technician
Job ID: 26-02619
Location: Annapolis, MD
Duration: 06 months of contract

JOB DESCRIPTION:

Client is seeking a skilled and dependable PC/Laptop Imaging & Deployment Technician to support a 6-month hardware refresh initiative for Client. In this role, the selected candidate will be based out of the client office, and will be responsible for imaging and deploying new Dell laptops and desktop PCs to county employees there as well as across multiple Client office locations. The ideal candidate is hands-on, organized, and comfortable working directly with end users in a professional government environment.

Key Responsibilities:

Image Dell laptops and desktop PCs using standard county-approved deployment tools and processes
Deploy newly imaged equipment to employees at Client office locations
Transport equipment (laptops, desktops, all-in-one workstations) safely between county facilities using a provided county vehicle
Unhook, document, and retire existing/old hardware units during the refresh process
Set up and configure new PCs and laptops for end users, ensuring a smooth transition from old to new equipment
Install approved software packages on deployed devices as part of the standard build or as directed
Assist end users with familiarization of new equipment and address questions or concerns at the point of deployment
Troubleshoot and resolve hardware, software, and connectivity issues identified on newly deployed equipment
Maintain accurate records of deployed, retired, and in-progress equipment throughout the project lifecycle
Coordinate with project leads and IT staff to prioritize and schedule deployments across county locations
Adhere to county IT policies, security protocols, and professional standards at all times

Required Qualifications & Skills:

Technical Skills

Prior experience supporting hardware refresh or large-scale PC deployment projects.
Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions
Proficiency in deploying and configuring Dell laptops and desktop/all-in-one hardware
Working knowledge of Windows 10/11 operating system installation, configuration, and troubleshooting
Ability to install and configure software packages and applications in a Windows environment
Familiarity with basic network connectivity setup (domain joining, VPN, network drives, printers)
Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting
General hardware troubleshooting skills (boot issues, peripheral connectivity, driver problems, etc.)

Professional & Soft Skills

Strong customer service orientation and ability to communicate technical concepts clearly to non-technical end users
Ability to work independently and manage time effectively across multiple deployment sites
Detail-oriented with strong documentation habits for asset tracking and project recordkeeping
Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments
Valid driver's license and clean driving record (required for county vehicle operation)
Professional demeanor appropriate for a government/public sector environment

Desired Qualifications:

CompTIA A+ certification or equivalent technical certification
Experience working in a government, public sector, or enterprise IT environment
Familiarity with Active Directory for user account and machine management
Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)
Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments
Experience with Dell-specific tools such as Dell Command | Deploy or Dell BIOS configuration utilities
Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments

Skill Matrix:

Skill	Required / Desired	Amount	of Experience
Prior experience supporting hardware refresh or large-scale PC deployment projects	Required	3	Years
Experience deploying and configuring Dell laptops and desktop/all-in-one hardware	Required	3	Years
Experience with Windows 10/11 operating system installation, configuration, and troubleshooting	Required	3	Years
Hands-on experience with PC/laptop imaging using tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, or similar imaging solutions	Required	3	Years
Experience with basic network connectivity setup (domain joining, VPN, network drives, printers)	Required	3	Years
Experience installing and configuring software packages and applications in a Windows environment	Required	3	Years
Experience with hardware swap procedures: disconnecting peripherals, replacing units, and reconnecting in an office setting	Required	3	Years
Experience troubleshooting and resolving hardware issues (boot issues, peripheral connectivity, driver problems, etc.)	Required	3	Years
Experience working w/end users in a customer-service oriented deployment environment, communicating technical concepts to non technical end users	Required	3	Years
Valid driver's license and clean driving record (required for county vehicle operation)	Required
Physical ability to lift and transport equipment (up to 50 lbs.) and work in varied office environments	Required
Strong documentation skills for asset tracking and project recordkeeping	Required
Experience with Dell-specific tools such as Dell Command \| Deploy or Dell BIOS configuration utilities	Highly desired
Familiarity with Microsoft 365 / Office suite setup and activation in enterprise environments	Highly desired
CompTIA A+ certification or equivalent technical certification	Desired
Experience working in a government, public sector, or enterprise IT environment	Desired
Experience with with Active Directory for user account and machine management	Desired
Experience with asset management or ITSM ticketing systems (e.g., ServiceNow, Jira, Remedy)	Desired
Knowledge of BitLocker or other disk encryption solutions used in enterprise deployments	Desired
Exceptional communication skills and professional demeanor	Required

Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com

About the Company

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

Business, management, and technical fields
Information technology consulting and software solutions.
Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

Design, development, and support of cloud-based solutions from simple to highly complexed
Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
Data processing and data migration
Application re-engineering and platform migration
Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.

COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1990

WEBSITE

http://www.sunrisesys.com/