IM Supervisor II - Quality Assurance

IM Supervisor II - Quality Assurance

Salary: $60,904.68 - $93,681.60 Annually Location: Johnston County DSS, NC Job Type: Full-Time Job Number: 02410-1 Department: Social Services Opening Date: 03/13/2026 FLSA Exempt

Johnston County is an Equal Opportunity Employer.

Description -----------

This position is being reposted, all previous applicants are still being considered. The Johnston County DSS mission is to serve aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families. We provide human services programs that are intended to promote the health, well-being, self-sufficiency and protection of families, children and adults within our community.

Johnston County Department of Social Services has an immediate opening for an Income Maintenance Quality Assurance Supervisor. The Income Maintenance Supervisor provides supervision, training, support, and leadership to a Quality Assurance Unit and reports to the Economic Services Program Manager.

Duties and Responsibilities ---------------------------

The primary purpose of the Income Maintenance Supervisor position is to guide and direct Income Maintenance Case worker III Quality Assurance staff in the Food and Nutrition Services, Family and Children's Medicaid, and Adult Medicaid, programs.

This position must have thorough knowledge of the NC FAST system, policy knowledge of either Family and Children's Medicaid, Adult Medicaid, and the ability to learn Food and Nutrition Services and some knowledge of EIS.

The position involves close collaboration with other departmental supervisors to ensure consistent policy compliance across all cases, promoting a culture of quality, accountability and continuous improvement.

This position must be able to read, understand and adhere to program policy and guidelines set by the state.

This position must be able to communicate effectively with the Quality Assurance team, other agency personnel, and the general public in person and via phone.

This position is also responsible for ensuring training needs are met for staff.

Also, this position is required to evaluate the team's work performance.

Other duties may be assigned such as Shelter or Emergency Management duties during a disaster.

Knowledge, Skills and Abilities -----------------------------

• Knowledge of manuals, rules, and procedures used in determining eligibility.
• Knowledge of investigative procedures and techniques.
• Knowledge of the agencys organizational rules, policies, and procedures.
• Knowledge of basic supervisory and management skills.
• Skills and general understanding of the budget and planning process skills.
• Skills in mathematical reasoning and computational skills.
• Ability to recognize, collect, and evaluate evidence to support actions.
• Ability to communicate effectively with co-workers, community agencies, law enforcement agencies to obtain or present pertinent data.
• Ability to maintain effective working relationships with other employees, and the general public.
• Ability to present information orally or in written form.

Education and Experience -------------------------

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Additional Information ----------------------

Applications will be accepted until the position is filled. This position may close at any time.

Please document all work history relevant to the position for which you are applying. Qualification for the position and salary determination are based on years of experience. Failure to document your complete work history may affect the qualification determination and salary. Electronic applications cannot be amended once submitted.

Important Pre-Employment Information -----------------------------------

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Benefits --------

Johnston County provides a comprehensive, affordable insurance and benefits program. Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

This description applies to benefits eligible positions.

Application Questions ----------------------

01 Please select your highest level of education completed.

• High school diploma (or GED)
• Associates degree
• Bachelors degree
• Masters degree
• PhD or other professional degree

02 Briefly describe what Income Maintenance programs you have experience in.

03 How many years of supervisory experience do you have?

04 Do you have a valid North Carolina drivers license?

• Yes
• No

Required Question -----------------

Employer --------

Johnston County Department Social Services Address: 714 North Street, Smithfield, 27577 Phone: 919-934-4700 Website: https://www.johnstonnc.gov/dss