Accounting, Billing, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, High School Diploma, Inside Sales, Lift/Move 25 Pounds, Microsoft Office, Order Picking/Packing, Order Processing, Organizational Skills, Payment Processing, Physical Inventory, Presentation/Verbal Skills, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Telephone Skills, Warehousing, Writing Skills
Job Description and Responsibilities
IF USA is seeking a full time representative ready to work in a dynamic environment completing various tasks and duties as needed. Position is for 40 hours weekly - Monday through Friday 8 am to 5 pm. Under the direction of the IF USA General Manager, this representative will be working with the sales and accounting team to ensure customer needs are exceeded.
Roles & Responsibilities
- Order Processing - Processing incoming customer orders as needed
- Invoice Processing - Processing and distributing customer invoices daily
- Payment Collections & Processing - Processing & Collecting customer payments
- Customer Service Emails - Responding to incoming customer service needs by email.
- Customer Service Phone Lines - Answering phone lines and working with customer to resolve issues, process orders, and answer any questions regarding orders, payments, or products.
- Customers Mailings - Responsible for mailing catalogs, invoices, or any other media mail materials for the sales and accounting managers.
- Customer Account Management - Responsible for assisting sales teams in working with active and inactive customer accounts to grow sales.
Occasional Warehouse Requirements - Assist warehouse operations with labeling, picking, and packing orders and annual physical inventory processing. Warehouse assistance is not a regular task, but associate must be willing to help with these tasks when requested
Requirements
Job Requirements
- High School Diploma or equivalent GED Required.
- Some customer service experience preferred
- Microsoft Office and Basic Computer Skills Required
Preferred Skills
- Can perform detail-oriented tasks
- Excellent organizational skills
- Self-Management
- Excellent written and verbal communication skills
Physical and Environmental Requirements
- Must be able to sit at a desk using a computer for an extended period.
- Must be able to walk up and down two flights of stairs daily.
- Must be able to lift objects up to 25 pounds with or without assistance.
- Must be able to communicate using speech, sight, and sound with or without an assistive device.