IDD Qualified Professional

The Clinical Supervisor of IDD services is a dynamic position that requires the ability to support a diverse IDD caseload.  This position will supervise a team of Direct Support Professionals in the individual’s home, community and/or facilities.  The person in the position will be expected to make decisions on a daily basis consistent with the organization's values. The position is typically full time salaried exempt.

ENSURE SERVICE QUALITY 

• Ensure continuity of care for persons served including authorizations, annual documentation to support ongoing maintenance of services
• Monitor adherence to plan of care including utilization and service provision
• On-site, in-home visitation, depending upon service requirements to ensure 

environmental safety and service compliance

• Review service documentation for billing and payroll daily
• Communicate proactively with individuals served, family members, and other stakeholders to solicit input and feedback on the quality of care
• Document progress and submit documentationin a timely manner based on payer and state requirements. 
• Monitor and support the safety and well-being of persons served and staff, including crisis response and required documentation
• Maintain current knowledge of state and federal regulatory and service requirements

SUPERVISION 

• Create individualized supervision plans for staff and update as needed or required
• Provide regular, face-to-face supervision per supervision plans and service requirements
• Ensure staff are trained in person-specific competencies per service needs
• Evaluate performance, provide progressive coaching, including disciplinary action
• Coordination of service delivery to include persons served, family members, and staff
• Ensuring staff qualifications and competencies are current to provide services
• Approval of time documented for payroll and monitoring overall hours worked and employee status changes

PERSON CENTERED SUPPORTS and STAFFING

• Submit requisition for open coverage in iCIMS
• Interview screened candidates to determine best match for people served
• Coordination of family/recipient interviews
• Review and train staff on person specific competencies 
• Scheduling authorized services for service recipient

SERVICE PLANNING/GOAL DEVELOPMENT 

• Participate in collaborative team meetings to support the development of long-term goals and develop short range goals to align with long range goals. 
• Develop support plan based upon needs, desires and preferences of person served
• Ensure plan is current and authorized by payer before service delivery, including all plan components and assessments
• Ensure documentation regarding progress towards goals per service requirements
• Communicate with the care team to ensure the plan meets the needs of the person served. 
• Monitor utilization to ensure authorized units meet the person’s needs. 

ADVOCACY SUPPORT

• Maintain current knowledge of service system and resources available to persons served

• Maintain current knowledge of the rights of persons served and support self-agency of persons served

CUSTOMER SERVICE

• Provide excellent customer service by responding promptly and positively to persons served, family members, and other stakeholders
• Work collaboratively with internal support departments
• Maintain a positive and professional approach at all times
• Have open and effective communication skills in all situations and settings
• Maintain a strong work ethic to ensure preparedness and honesty
• Demonstrate cultural competency and maintain an empathic demeanor in working with people receiving services and their families.

CBC1

• Excellent verbal and written communication skills
• Proficient with standard office productivity software and tools
• Ability to work independently and as a part of a team and manage time effectively
•  Valid Driver's License with Reliable transportation
• Acceptable background check 
• Meet State Specific Requirements to supervise Direct Support Professionals (Paraprofessional) 
  • NC Requirement: Bachelor’s Degree in human services with two years of full-time with the population served; or Bachelor’s Degree in non-human service field with four years of full-time experience with the population served; or Master’s Degree in human services field with one year of full-time experience with the population served