Position Title: Ichabod Shop Seasonal Web Fulfillment Assistant (FWS)
Department: Ichabod Shop
Advertised Pay: $11.00
Campus Location: Washburn University
Position Summary:
This position works in the Ichabod Shop's course materials department with the website fulfillment team during the order pull period. This includes end of July, most of August, and January. This position will work directly with the course materials staff and assist with customer service, and web order fulfillment.
About Washburn University:
Washburn University is a teaching-focused, student-centered, public institution located in the metropolitan setting of Topeka that has earned national recognition for its high-impact programs for first-generation students. Washburn has a student body of just over 7,000 students, a significant and growing number of whom are first-generation and Pell-Grant eligible. The University has created educational pathways for all students to be successful and achieve their educational goals.
Washburn is dedicated to recruiting and retaining a dynamic faculty, staff, and student body and cultivating a robust learning and working environment and curriculum. We employ more than one thousand faculty and staff on our campuses throughout Topeka and strive to offer competitive wages, an excellent benefits program, and a supportive culture and a healthy work/life balance. Washburn seeks to create an environment that reflects our core values for creating positive IMPACT: inclusion, modernization, partnership, achievement, community and transformation. In 2024, Washburn was recognized as one of the best colleges in the nation to work for, according to Great Colleges to Work For® program.
Essential Functions:
-Customer Service: Includes greeting customers, assisting customers with finding merchandise, using suggestive selling, and closing a sale.
-Cash Register and Proper Cash handling: Responsibilities include ringing up customers at the cash register on a daily basis. Will operate different types of cash registers with limited supervision or assistance when at the store and at events; will count down cash drawer at the end of their register shift timely and accurately. Use proper cash handling procedures at all times, including counting back change to customers, checking bills larger than $20 with counterfeit pen, and check for proper ID when accepting checks and credit cards.
-Ichabod Shop responsibilities include arriving on time, greeting customers, knowledge of bookstore merchandise and departments, ability to assist customers, and find appropriate textbooks for their courses.
-Web fulfillment responsibilities include filling web orders placed on the internet site and pull orders, process, pack and prepare for shipment/pick-up. Assist customer over the phone with site navigation.
-Course Materials department responsibilities include: 1) Helping students find their course schedule and accurately identify course material needs for the semester. 2) Answer phones and route calls in the course materials department. 3) Work with computerized inventory control system to research course materials as requested by staff. 4) Communicate customer requests, back orders, sales information. 5) Assist with customer textbook rental returns.
-Performs additional job related duties as assigned.
Required Qualifications:
-Knowledge of Adobe Suite, Microsoft Suite 365.
Physical Requirements:
-Must be able to move a minimum of 25 lbs.
-Ability to stand for long periods.
Preferred Qualifications:
-Three months of retail experience, and cash register experience.
Special Instructions to Applicants:
Hourly
Background Check Required