IBM Z Software Technical Support Engineer

International Business Machines Corp

TUCSON, AZ

JOB DETAILS
SKILLS
Analysis Skills, Customer Relations, Customer Support/Service, Data Facility Storage Management Subsystem (DFSMS), Data Management, Debugging Tools, IBM Product Family, IBM z-OS Operating System, Mainframe Operating System, Problem Solving Skills, Product/Service Launch, Reliability Engineering, Software Administration, Software Engineering, Systems Administration/Management, Systems/Internals Programming, Technical Support, Time Management
LOCATION
TUCSON, AZ
POSTED
12 days ago

This role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.

Regarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis.

  • Collaborate with global teams and interface directly with clients to drive issues to resolution.
  • Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues.
  • Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability.
  • Continuously develop technical expertise in your assigned specific area of the z/OS system, staying current with new product releases, tools, and procedures to support evolving client needs.

This role will require in-depth knowledge and understanding of both the z/OS mainframe operating system, as well as the data management layer of the system, known as DFSMS (Data Facility Storage Management Subsystem). The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.

Regarding the day-to-day of the position, debuggers, creative problem solvers and solution finders wanted. DFSMS Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis.

About the Company

I

International Business Machines Corp

At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.

Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1911
WEBSITE
http://www-03.ibm.com/employment/us/