We are looking for a reliable and experienced Lead Air Terminal Attendant, also known as the Lead Lobby Agent, responsible for the direct oversight of an assigned work team/ area on a designated account and/or on designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met
Pay: $21.73/hr. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
Location: Dulles International Airport
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Required:
Preferred:
One (1) year of Lead customer service or similar work experience preferred
Ability to communicate effectively in the English language.
Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.
Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the general public.
Must also possess and utilize effective listening skills.
Achieve operational performance and functional service activities.
Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
Ensure all call-off are covered.
Accommodate increase / decreased client staffing requests.
Manage the No-Fault Attendance Policy.
Represent ABM Aviation by participating in client/TSA/MWAA briefings and communicating with Client representatives on a frequent basis regarding operations.
Manage daily schedules, including employee lunches and breaks.
Maintain daily shift report for area supervisors and operations managers.
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Move stanchions for optimal line queue management system.
Ensure proper carry-one compliance is being met.
1+1 carry-on policy.
Effectively coach, counsel and discipline employees.
Responsible for the movement of personnel between checkpoints.
Set positive, professional example for workforce.
Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Other:
Physical Demands:
(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Work Environment:
(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The work environment has a moderate to heavy noise level.
Achieve operational performance and functional service activities.
Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task.
Ensure that shift schedules are complete (days off, vacations, etc.) a week in advance.
Ensure all call-off are covered.
Accommodate increase / decreased client staffing requests.
Manage the No-Fault Attendance Policy.
Represent ABM Aviation by participating in client/TSA/MWAA briefings and communicating with Client representatives on a frequent basis regarding operations.
Manage daily schedules, including employee lunches and breaks.
Maintain daily shift report for area supervisors and operations managers.
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Move stanchions for optimal line queue management system.
Ensure proper carry-one compliance is being met.
1+1 carry-on policy.
Effectively coach, counsel and discipline employees.
Responsible for the movement of personnel between checkpoints.
Set positive, professional example for workforce.
Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Other:
Physical Demands:
(The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Work Environment:
(The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)