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IAC SHIELD Resource and Support Center Director

Israeli American Council

Newton Center, MA

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JOB DETAILS
SKILLS
Alliance/Partner Management, Case Management, Communication Skills, Data Analysis, Data Collection, Data Management, Education Regulations, English Language, Faculty Administration, Hebrew Language, Infrastructure Software, Leadership, Legal, Needs Assessment, Nonprofit, Operations Processes, Organizational Skills, Process Development, Project/Program Management, Public Policy, Strategic Planning, Systems Administration/Management, Training Program, Volunteer Experience, Volunteer Management
LOCATION
Newton Center, MA
POSTED
1 day ago
About the Israeli-American Council (IAC)

The mission of the IAC is to build an engaged and united Israeli-American community that strengthens the Israeli and Jewish identity of the next generations, the American Jewish community, and the bond between the peoples of the United States and the State of Israel.

Job Purpose

The Director of the SHIELD Resource and Support Center will be responsible for leading SHIELD's growth, case management systems, volunteer infrastructure, and national expansion. The Director will manage measurable outputs including the number of cases handled, the establishment of new partnerships, the deepening of existing collaborations, and the expansion of SHIELD training across campuses. This role requires building the operational model, cohorts, and infrastructure that will ensure SHIELD remains the premier national resource combating antisemitism in academia. The Director will work directly with the National Senior Director of Academic Action to set strategy, implement goals, and track milestones for SHIELD's success. The IAC SHIELD Resource and Support Center Director reports to the IAC National Senior Director of Academic Action.

Key Duties and Responsibilities
  • Case Support Oversight
    • Supervise volunteer cohorts handling student and faculty cases.
    • Ensure consistent, confidential, and professional case processing across all regions.
    • Track and report measurable outcomes (number of cases supported, referrals, resolutions).
  • Volunteer Cohorts and Training
    • Build new volunteer cohorts based on the first pilot model.
    • Design and manage training protocols, supervision structures, and communication channels.
    • Support volunteers in ongoing professional development to strengthen SHIELD's national network.
  • Partnership Development
    • Expand and deepen partnerships with legal, academic, and community organizations.
    • Establish new collaborations to strengthen SHIELD's reach on campuses.
    • Manage ongoing communication and accountability with partners to ensure results.
  • Campus Expansion and Academic Engagement
    • Support SHIELD's expansion to East and West Coast campuses.
    • Build collaborations with the Academic Alliance, faculty partners, and administrators.
    • Support the launch of SHIELD training programs for Title VI officers, faculty, and security staff.
  • Operational Model and Infrastructure
    • Continue developing SHIELD's intake-to-resolution model.
    • Create efficient processes and workflows to support seamless volunteer case handling.
    • Identify and implement appropriate infrastructure, software, and systems to manage case data securely and efficiently.
    • Analyze data collected from cases to identify patterns, needs, and areas for policy advocacy.
  • Organizational Leadership
    • Collaborate with IAC regions to integrate SHIELD support locally.
    • Ensure SHIELD's goals are aligned with IAC's national milestones.
    • Deliver regular progress updates, including data-driven reports, to leadership and donors.
  • Other Duties
    • Perform other related tasks as required to advance SHIELD's mission and national impact.
Skills and Qualifications
  • Bachelor's degree required, advanced degree in law, education, public policy, or related field preferred.
  • Deep compassion and passion for combating antisemitism and defending civil rights.
  • Strong organizational and project management skills, with proven ability to design, implement, and track milestones.
  • Experience in volunteer management, supervision, or nonprofit leadership.
  • Excellent communication and relationship-building skills with diverse stakeholders.
  • Fluent spoken Hebrew is required; reading and writing proficiency is a plus.
  • Fluent in English - full comprehension, speaking, writing, and reading.
  • Proven ability to analyze data and translate findings into actionable insights.
  • Experience building operational processes and implementing infrastructure/software solutions.
  • Strong knowledge of the academic landscape and ability to engage with students, faculty, and administrators.
  • A doer mindset, thrives in complexity, delivers measurable results, and makes the impossible possible.

**Full-time employees working 20 plus hours per week shall be eligible for insurance benefits (medical, dental, vision, & life) following the new hire waiting period.

About the Company

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Israeli American Council