I/T Technician - Help Desk

I/T Technician - Help Desk

Salary

$59,318.00 - $67,885.00 Annually

Location

Tyler, TX

Job Type

Full-Time

Job Number

00657

Department

Information Technology

Opening Date

05/05/2026

• Description
• Benefits

Summary/Objective

Smith County offers the opportunity to apply your training and experience in computer hardware, software, network, security or other technologies while also providing the environment to expand your IT knowledge and skills into new areas. As the first line of support for our customers, you will have the opportunity to invest in an exciting career path that also provides the ability to serve your community, law enforcement professionals, elected officials and other agencies providing critical services. We offer a dynamic teamwork environment with great benefits, great retirement and the opportunity to make a difference in your community while providing a critical service to the operations of our County Government. If you are looking for an opportunity to work in an environment where technological support is appreciated and valued by the organization, then Smith County Information Technology may be the right place for you.

The position is Monday through Friday from 8:00AM to 5:00PM and requires a periodic afterhours on call 1 week rotation approximately every 90 days. Our offices are located in downtown Tyler.

Duties and Responsibilities

• Provide remote technical support for users with hardware, software, network and peripheral issues
• Troubleshoot a wide variety of technical issues and escalate to field support or other IT personnel as necessary
• Responsible for updating tickets and responding to incoming calls from customer issues
• Properly documenting troubleshooting steps in a ticketing system prior to escalation
• Ability to multitask between answering calls and working on issues
• Provide excellent customer service, demonstrating good listening skills and patience working with users

Required Skills and Abilities

• Ability to work independently on issues, multi-task, track work via a ticketing system and contribute in a fast-paced team environment will be crucial to success
• Ability to listen and communicate professionally with our customers, creating a positive experience while providing technical support or escalating to other members of our team
• Basic working knowledge of Windows OS, Microsoft Office, Active Directory, printers and PC networking along with remote support experience
• Experience with Tyler Technology Odyssey Software is a plus

Education and Experience

• 1-2 years of Desktop Support Experience in a business or government environment would be beneficial
• Associate or bachelor's Degree in a related field is desired but not a requirement
• Relevant IT Certifications such as A+, CCNA are desired

Licenses and Certifications

• Required to attain a CJIS Certification within the first 60 days of employment with training provided by the County

Physical Demands and Work Environment

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb, climb ladders, negotiate electrical hazards, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, tolerate noise, tolerate hot and cold outside temperatures, pull, push, reach, reach overhead, see near, sit, stand, stoop, talk, twist, use his/her hands, drive a vehicle, walk, work at heights, and work alone and with others.

Travel

• Occasional travel for training purposes as required

HOLIDAYS

Smith County employees enjoy 12 holidays a year. These are:

• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Good Friday
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving
• Christmas
• Administrative Day (Employees Choice)

Each year, Commissioners Court sets the official holiday schedule.

VACATION LEAVE

1 day earned per month (12 days per year). After 5 years of service, 1 1/4 days earned per month (15 per year). After 10 years service, 1 1/2 days earned per month (18 per year).

SICK LEAVE

1 day given per month. Allowed to accrue maximum of 80 days.

SICK LEAVE POOL

Smith County has established a Sick Leave Pool on a voluntary, contributory basis.

MILITARY LEAVE

Granted up to 15 calendar days per year.

ADMINISTRATIVE LEAVE

Unpaid leave may be granted by Department Head for up to 60 days (over 60 days requires Commissioners Court approval) for purposes of:

(1) education that may contribute to the benefit of the County,

(2) public service assignment,

(3) attending to important personal business.

CITIZENSHIP LEAVE

Provides that employees receive normal pay during period called for jury duty which includes both the jury selection process and, if selected, the time the employee actually spends serving on the jury; serving as a subpoenaed witness; and for the purpose of voting.

FAMILY AND MEDICAL LEAVE

Provides for up to 12 weeks of unpaid, job-protected leave to eligible employees for certain family and medical reasons during a 12-month period, and up to 26 weeks of unpaid leave in a single 12-month period to care for a covered service member with a serious injury or illness.

MEDICAL INSURANCE

Smith County offers a Preferred Provider Organization (PPO) plan to its employees and employees eligible dependents. The plan is administered by The Health Plan.

DRUG CARD COVERAGE

Employee prescription costs are $10 Copay for Generic, $30 Copay for Formulary Brand, $45 Copay for Non-Formulary Brand. Mail service is available for maintenance prescriptions. 90-day max supply retail or mail order.

• Mandatory Generic - if generic is available, you will pay the difference between the generic drug and the Brand, plus the Brand copay.

DENTAL INSURANCE

Preventative checkups and cleaning (2 per year) at no cost to employee. Dental work after a $50 deductible per year (maximum of $150 per family) has maximum benefit of $2,000 per year per covered person. Basic services are covered at 80%, major services at 80% and orthodontics (up to age 19) at 50% up to $1,500 lifetime benefit.

LIFE INSURANCE

Up to $10,000 paid for by County. Additional supplemental coverage available at employees expense.

ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE

Furnished at no cost to employee. Pays 50% of life amount for loss of limb or eye; 100% for loss of 2 limbs or death due to an accident.

RETIREMENT

Employees are eligible to retire: after 20 years of service regardless of age, at age 60 with at least 8 years of service or when age plus service equals 75.

DEFERRED COMPENSATION

A payroll deduction savings plan which allows employees to contribute a portion of their salary before Federal taxes - to invest in a tax-favored supplemental retirement program.

For additional benefits information click on the link below:

https://www.smith-county.com/government/departments/human-resources/benefits

Employer Smith County

Address 200 E. Ferguson Street

Suite 202

Tyler, Texas, 75702

Phone 903-590-4641

Website http://www.smith-county.com