I&R Technician

JOB SUMMARY:

The essential function of the Residential I&R Technician is pre-wiring, installing, programming, and maintenance of products and services ordered for structures under construction, prior to and after placement of walls/ceilings, as well as, existing structures for telephones, data circuits, cable television, phone and cable jacks, speaker, antennas, and voice activated systems

ESSENTIAL FUNCTIONS

• Receives tasks assignments from manager, supervisor, coordinator, or the dispatch center
• Installs, moves, and modifies telecommunications and related equipment, according to service/job order specifications, standards, and procedures
• Diagnoses equipment malfunctions
• Repairs data, voice, cable TV, and security services
• Maintains and reports accurate records of hours and materials used; coordinates with Accounting, Customer Service and other departments on service installations and changes to update records
• Processes detailed paperwork and/or electronic records
• Reports and monitors service/job order changes
• Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications
• Trains the customer on system use and how to obtain system maintenance if needed
• Runs service calls and documents, compiling client history and determines appropriate approach
• Maintains and troubleshoots systems
• Pre-wire low voltage wiring in structures during construction phase to N.E.C. standards without supervision also complies with RUS specifications, industry standards, safety rules and regulations and company policy
• Terminates various low voltage wiring including RG-6, RG-59, Cat-5, and speaker wire
• Use wire trouble shooting tools such as tracer/toner and continuity testers, DSAM meters, Sidekick 7B meters, and volt meters
• Read blue prints
• Read product material for product knowledge advancement
• Connect and trouble shoot single and multi-zone speaker distribution systems
• Understanding of frequency response
• Understanding of HDTV and Digital surround formats
• Connect and trouble shoot high end multi-zone audio/video distribution systems
• Configure and program touch screen based whole house control systems. Interface to other subsystems including alarm systems, lighting control, HVAC control, entry control, and automation systems
• Works with central office in the installation and repair of special circuits
• Other duties as assigned

KNOWLEDGE & SKILLS:

• Perceives color and depth accurately
• Possesses reading, writing, mathematical, and comprehension skills; requires legible printing talent
• Requires ability to operate mechanical and electrical equipment including PCs, laptops, tablets, and smartphones
• Knowledge of all services offered by REV, regulatory industry standards and procedures, and new technology
• Proper telephone manner
• Understands basic electronics, specification sheets and circuit diagrams
• Expands upon job skills through seminars, workshops, and on-the-job training

PERFORMANCE STANDARDS:

• Accepts responsibility
• Communicates effectively
• Ensures quality assurance standards within deadline
• Follows established safety procedures, policies, and work rules
• Manages time wisely
• Provides services that meet Management, employee, and customer expectations
• Works well with others and provides assistance willingly
• Maintains a minimum of 5.5 on the performance-based scale GJI8
• Will work to exceed all standards stated above

OUR EXPECTED BEHAVIORS:

Upholds and acts in accordance with REV's Guiding Principles.

EVALUATION:

Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.

QUALIFICATIONS & PREREQUISITES

Required:

• Must possess a valid driver's license

Preferred:

• High school diploma or GED equivalency

GENERAL INFORMATION:

This job description does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.