WHY PATIENTS NEED YOU
The Inflammation and Immunology Patient Access Coordinator (PAC) is a non-promotional, field-based role that supports patient access to medicine when prescribed by a patient’s physician for patients who “opt in” for PAC support.
WHAT YOU WILL ACHIEVE
The PAC is a subject-matter expert on reimbursement, access, and coverage issues and can educate patients and their caregivers on matters relating to reimbursement, access, and coverage. The PAC will serve as the primary point of contact for patients who “opt in” for PAC support (and their caregivers) regarding the status of their request for reimbursement support and access assistance and will provide updates to patients and caregivers on their status as appropriate.
HOW YOU WILL ACHIEVE IT
Be the primary point-of-contact for patients who “opt-in” for PAC support and their caregivers regarding the status of their reimbursement and access support.
Answer questions from patients and their caregivers relating to access and coverage.
Maintain a clear understanding of the access journey process and requirements at each stage of the patient’s journey, and the role played by patients/caregivers in the access journey process.
Compliantly communicate the access landscape and options to patients/caregivers.
Work cross functionally with Field Reimbursement Managers and case coordinators to provide more efficient access for patients.
All activity will be performed consistently with Pfizer’s mission, values, and policies and under the direction of their immediate supervisor, the Regional Director for PACs.
This person must exhibit strong communication and relationship skills to be effective with a host of diverse customers.
They must conduct themselves with the utmost discretion and confidentiality.
Must adhere to strict company compliance guidelines and procedures.
Collaborate successfully with a diverse range of customers, clients, and relevant stakeholders.
Effectively and compliantly communicate with stakeholders to adopt ideas, actions, or positions through logical and engaging messages without direct authority.
Effectively link customer insights to the offerings and resources to address patient access barriers.
Build trust through follow up and knowledge of the access journey.
Demonstrate excellence in responsible business communication both written and spoken.
QUALIFICATIONS
Must-Have
Applicant must have a bachelor's degree with at least 6+ years of experience.
Minimum 7-10+ years pharmaceutical industry experience typically within the fields of access and reimbursement and/or customer facing roles in pharmaceuticals.
Strong understanding of Reimbursement, Government Payment Systems, Provider/Carrier Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area.
Experience demonstrating exceptional communication skills, listening skills, and presentation skills. This individual must also have demonstrated successful communication with multiple stakeholders including patients.
Demonstrated ability to work in a highly regulated environment and adhere to strict company compliance guidelines and procedures.
Proven track record of collaborating broadly with a diverse range of customers, clients, and stakeholders.
Training in and experience in responsible business communication both written and spoken.
Exceptional critical thinking skills with the ability to understand complex processes and effectively communicate to diverse communities of patients.
Nice-to-Have
Master's degree with at least 5+ years of experience; OR a PhD with 1+ years of experience.
Excellent communication skills, both written and verbal.
Exceptional relationship building skills, especially with elderly age groups.
Trust, integrity, empathy, patience.
Deliver meaningful & concise presentations.
Strong attention to detail and organizational skills.
Outstanding collaboration and networking abilities.
Ability to work in a team environment.
Understanding of Specialty Pharmaceuticals and Patient Journeys.
Adherence to Regulatory and Compliance Standards.
Ability to travel – Approximately 10% to 20%.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
OTHER JOB DETAILS
Last Date to Apply for Job: July 7, 2026
Additional Location Information: USA - Remote
Eligible for Relocation Package – NO
Secondment 6 months
If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment. Please refer to the Fleet Policy and Procedures document for more information.
There will be no change to your current work location.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email
disabilityrecruitment@pfizer.com
. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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