Highlights
Quick to learn and committed to finding creative solutions to difficult problems. RESPONSIBILITIES Manage relationship with clients we provide technical services to.
Numbers & Facts
| Location | New York, NY |
| Industry | Staffing/Employment Agencies |
| Salary | $95,000–$105,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1994 |
| Website | https://www.edistaffing.com/ |
Description
Technical Account Manager
RESPONSIBILITIES
RESPONSIBILITIES
- Manage relationship with clients we provide technical services to
- Provide regular client status updates
- Manage client contracts
- Create technology Action Plans for clients
- Create quotes for client needs
- Create client Statements of Work
- Respond to escalated client account problems
- Guide client technology decision making
- 2-3 years professional technical support
- 2-3 years technical consulting experience
- Ability to improve customer service, perception and satisfaction
- Create technical proposals and recommendations, in professional business format
- Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
- Business awareness of how IT relates to business strategy and goals
- Client technical documentation and analysis
- Excellent communication abilities: verbal and written
- Strong documentation/reporting/proposal writing
- Professional demeanor and appearance
- Punctual, personable, team player
- Work with team members to develop best solution
- Conduct effective monthly client meetings
- Follow up on client proposals
- Competitive Salary
- Health care including vision and dental
- Paid training and professional certifications
- Career advancement opportunities
- Great team of peers
- Learning environment
- 95,000-$105,000 BASE SALARY (based on experience)
About Company
At EDI Staffing, we strive to provide the best staffing solutions for each of our business disciplines, in honest, resourceful, and creative techniques. Our mission is to connect talented people with great organizations across all industries, while maintaining our company values: accountability, innovation, integrity, teamwork and work ethic. Our commitment to our values becomes tangible in our daily customer interactions and lifetime customer relationships.