The University of Arizona's University Information Technology Services (UITS) is seeking a Knowledge Centered Service (KCS) Analyst II to manage the knowledge base powered by ServiceNow and support the 24/7 Service Desk. The role emphasizes training, coaching, and knowledge management across support teams.You will edit KB content, develop training materials in D2L Brightspace, and collaborate in a hybrid Tucson environment. A strong background in KCS and customer service is expected.#J-18808-Ljbffr