Hybrid - Customer Service Specialist (Ohio)Job Category : OperationsRequisition Number : HYBRI001097Apply nowPosted : May 13, 2026Full-TimeHybridLocationsShowing 1 locationColumbus, OH 43230, USADescriptionDo you share these values – Integrity, Strong Work Ethic, Dignity and Respect? Are you a problem solver and enjoy helping people overcome challenges? Are you self-motivated and driven to strive to meet performance goals? If you answered, “Yes” then we want YOU to join our team!Job Summary:Reliant's Customer Service Specialist interact with the Company's consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Specialist create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.We OfferHourly pay: starting at $15 - $18/hour with monthly performance bonus potential!!Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and HolidaysProfessional Growth: Reliant is committed to individual growth and advancementFull time work: (40 hours per week) M-Thu: 8AM - 5PM (3 days) & 12PM - 9PM (1 day) EST & Fri: 8AM -5PM EST (Flexible choosing one late nights)Paid Training: designed to set you up for success Day 1!Supportive team and collaborative cultureDuties/Responsibilities:Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts.Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt.Maintain a workload of delinquent accounts up to and including completion of payments.Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete.Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed.Perform proper skip tracing techniques to identify borrower contact informationAbide by the FDCPA at all times.Adhere to both internal and industry-wide compliance regulations.Any other additional responsibilities assigned by managementRequired Skills/Abilities:Excellent communication skills including active listening.Bilingual - Spanish and English proficiency a plus.Service-oriented and able to resolve customer grievances.Proficient computer skills with the ability to learn new software while working across multiple systems/screens.Knowledge of, or ability to learn, product, service, or area of customer service specialization.High School Diploma or GED required; College Degree a plus but not required.Previous collections, call center, or customer service experience is a plus.Ability to meet and exceed daily, weekly, and monthly production goals.Ability to multitask and maintain composure in stressful situations.Why Join Us?Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services.insideARM's Best Places to Work in Collections (2019, 2020, 2023, 2025)BBB A+ Rating (2007-2021)BBB Accredited (2019-2021)BBB Torch Award for Ethics Recipient – Category: Customers (2020)CV Magazine Corporate Excellence Award (2020)Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)Columbus Smart Business - Smart 50 (2018, 2019)Columbus CEO Women Owned Businesses (2018)Want to know what it's like working here? Check out our Glassdoor reviews!Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.Physical RequirementsThis position requires prolonged periods of sitting at a desk and working on a computer.See table(s) below for additional lifting and activity requirements of this position.Amount of TimeLiftingNever0%Occasionally1-33%Frequently34-66g-100%Up to 10 poundsXUp to 25 poundsXUp to 50 poundsXUp to 100 poundsXMore than 100 poundsXAmount of TimeActivityNever0%Occasionally1-33%Frequently34-66g-100%StandXWalkXSitXUse hands to finger, handle or touchXReach above shouldersXClimb or balanceXStoop, kneel, crouch or crawlXTalk or hearXTaste or smellXUse foot/feet to operate machineryXReliant Capital Solutions, LLC affords Equal Employment Opportunity (EEO) to for all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr