TTEC is hiring a Hybrid B2B Customer Service Representative (Lead Qualifier) in Tempe, AZ. This role focuses on engaging warm business leads through outbound calls to identify needs and support sales solutions that improve customer operations. Top requirements include at least 1 year of call center customer service experience, strong professional communication skills, and the ability to manage high-volume outbound calling across multiple systems.
Compensation and Benefits
• Base pay starting at $18.50 per hour plus performance bonuses up to $1,000 monthly for top performers
• Hybrid work opportunity based on performance after training with a Monday–Friday schedule
• Paid time off, tuition reimbursement, and health and wellness incentives
• Career development support including coaching, training, and access to thousands of courses
• Inclusive, community-focused culture with opportunities for growth and advancement
Requirements
• 1+ year of customer service experience in a call center or high-volume environment with outbound calling exposure
• High school diploma or equivalent with proficiency using multiple systems simultaneously
• Experience with outbound dialing systems and structured call workflows
• Strong verbal and written communication skills tailored to business-to-business interactions
• Ability to multitask, document accurately, and adapt in a fast-paced, evolving environment
Key Responsibilities
• Conduct outbound calls to warm business leads using structured, customer-focused conversations
• Follow call flows, scripts, and quality standards while personalizing interactions
• Identify customer needs, document outcomes, and update records across multiple systems
• Collaborate with sales teams to ensure seamless lead handoffs and support solution alignment
• Maintain high-quality interactions while adapting to changing processes and priorities
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver more human, data-driven customer experiences. With a strong focus on innovation, AI, and customer engagement, TTEC supports organizations worldwide while fostering a diverse, inclusive culture where employees can grow and thrive.