HVAC Service Technician - Residential

At Baker Home Energy we thrive off of truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth.

SUMMARY An HVAC Service Technician will be responsible for diagnosing and troubleshooting heating and air conditioning systems to Baker Electric Home Energy standards. You will also provide education to customers regarding the product, their options, and our process with a high level of customer care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to all levels of residential HVAC service calls.
• Dispatch to customer sites and maintain high-quality customer service and care.
• Communicate effectively with customer to describe options and costs, obtain approval, and move forward with repairs.
• Document all services, understand and communicate guarantees, and collect fees.
• Perform diagnoses and troubleshooting of systems.
• Perform best practices in silver solder, braising, flaring, swaging, etc. of refrigeration line sets.
• Ensure that all repairs and installations are accurate, serviceable, and meet safety and regulatory standards and codes.
• Perform preventive maintenance on systems.
• Remove and replace, install residential HVAC system as needed.
• Manage resources through accounting of all equipment, material, tools, and parts for specific jobs and company van.
• Survey and assess residences for potential new projects, installations, and retrofits.
• Draft equipment material and scope of work documentation.
• Promote service, preventative maintenance agreements, and financing of service costs and new systems.
• Non-commissioned based position.
• Complete ongoing technical and factory training in-house and outsourced.
• Always perform The Baker Way.

EXPERIENCE / EDUCATION

• EPA, NATE, or other equivalent HVAC certificates a plus.
• 2 years of HVAC service, diagnostic, and troubleshooting related experience or combined years of professional residential field work and HVAC service training, repairs, or installations.
• Valid drivers license with clean driving record.
• High school diploma or general education degree (GED).
• Customer focused and able to present in a positive manner, effectively solving customers problems.
• Recognize and encourage behavior that promotes teamwork.
• Flexibility to work variable and flexible hours, including overtime.

PAY TRANSPARENCY The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility which is based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidates salary history will not be used in compensation decisions.

Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

ACKNOWLEDGEMENTS Baker Home Energy is an Equal Opportunity Employer (Disability, Veteran).

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Baker Recruiter with a bakerhomeenergy.com email directly from our organization.