HVAC Service Manager

Job Summary:

SPC Mechanical’s HVAC Service Manager leads our HVAC service department. This role is hands-on, people-focused, and accountable for day-to-day execution. The HVAC Service Manager oversees a team of technicians and helpers, ensures safe and high-quality work, supports technicians in the field, and helps maintain SPC Mechanical’s reputation for integrity, quality, transparency, detail, and teamwork. Department growth is a focus, driven primarily through strong service, customer retention, and operational excellence.

Essential Functions:

Leadership & Team Management

• Lead, develop, and support a team of commercial/industrial HVAC service technicians
• Set clear expectations for safety, quality, productivity, and professionalism
• Conduct regular check-ins, performance reviews, and coaching
• Foster a team-oriented environment where accountability and respect go hand-in-hand
• Uphold SPC Mechanical’s safety culture and ensure compliance with all safety policies

Service Operations

• Manage daily service operations including scheduling, dispatch coordination, and emergency response
• Provide technical assistance and decision-making support to technicians in the field
• Ensure service work is completed correctly, efficiently, and to SPC Mechanical’s standards
• Oversee preventive maintenance programs and ensure consistent execution
• Review work orders, service reports, and documentation for accuracy and completeness
• Review technician and helper timesheets for accuracy and completeness
• Provide onsite walkthroughs and reports for deficiencies annually to existing customers
• Provide onsite walkthroughs and reports for deficiencies for prospective customers

Customer Experience

• Serve as a point of contact for HVAC customers, and a resource for plumbing service customers, or new construction site leadership
• Resolve escalated service issues professionally and promptly
• Reinforce SPC Mechanical’s commitment to long-term customer relationships, not shortcuts
• Coordinate closely with project management and estimating teams when service overlaps with new construction or retrofit work

Financial & Performance Oversight

• Monitor labor efficiency, productivity, and job costing
• Review invoicing and service billing for accuracy
• Track and report basic performance metrics (response time, callbacks, customer satisfaction)
• Assist leadership with budgeting and planning for service operations
• Price and plan out new customers, or quotes for existing customers

Training & Development

• Assist with hiring, onboarding, and training of service technicians
• Identify skill gaps and support ongoing technical and safety training
• Help develop technicians into reliable, independent professionals

Department Growth (Secondary Focus)

• Support steady, controlled growth through:
  • Strong customer retention
  • Effective maintenance programs
  • Identifying service and upgrade opportunities during routine work
• Provide input on staffing, fleet, tools, and systems needed to support growth without sacrificing quality

Required Qualifications:   

• Minimum 10 years of commercial and/or industrial HVAC service experience
• Previous experience supervising or leading multiple technicians
• Strong working knowledge of commercial/industrial HVAC systems
• Proven ability to lead by example and earn technician trust
• Strong organizational and communication skills
• Ability to make sound decisions under pressure
• EPA Certification required; additional certifications are a plus
• Valid driver’s license and clean driving record

• Safety-first mindset

Preferred Qualifications:

• Hands-on leadership style
• Calm, solutions-oriented approach to problems
• High level of personal accountability
• Pride in workmanship and team performance

• Experience with service management software and basic reporting
• Commissioning experience