HVAC Service Manager

Job Title: HVAC Service Manager

Job Description

The HVAC Service Manager leads all aspects of the service department, ensuring exceptional customer service, efficient operations, and profitable growth. This role oversees dispatch, sales, and service activities while building a high-performing team culture focused on professionalism, continuous improvement, and customer satisfaction. The HVAC Service Manager develops budgets and sales goals, expands the customer base, and ensures that service operations run smoothly, safely, and in alignment with organizational objectives.

Responsibilities

• Oversee all aspects of the HVAC service department, including dispatch, sales, and service operations.
• Manage day-to-day service operations, field labor, and service support to ensure timely and high-quality service delivery.
• Develop and maintain a consistent customer-first attitude across the service team.
• Create and promote a culture of professionalism, efficiency, accountability, and continual improvement.
• Lead, inspire, mentor, and develop service technicians and support staff to enhance performance and technical capabilities.
• Develop annual and periodic budgets for the service department and set achievable sales goals.
• Grow the customer list by identifying opportunities for new business and expanding existing customer relationships.
• Prepare, present, and negotiate service proposals and service agreements with customers.
• Monitor employees' work levels, review work performance, and provide coaching and feedback.
• Hire new employees, onboard them effectively, and ensure ongoing training and development.
• Promote new business opportunities to support growth in service, repair, and retrofit work.
• Manage costs, billings, and collections to ensure accurate invoicing and healthy cash flow.
• Meet regularly with vendors and suppliers to maintain strong relationships and secure competitive pricing and terms.
• Participate in management, sales, and financial report meetings to review performance and identify improvement opportunities.
• Support field technicians by providing guidance on troubleshooting complex HVAC issues and resolving escalated service problems.
• Ensure adherence to preventative maintenance programs and service agreements to maximize system reliability and customer satisfaction.

Essential Skills

• At least five years of related experience in HVAC service, including service operations and field service management.
• Strong knowledge of commercial HVAC systems, including rooftop units (RTUs) and variable air volume (VAV) systems.
• Demonstrated ability to troubleshoot complex HVAC issues and support field technicians in resolving technical problems.
• Experience with preventative maintenance programs and the development of service agreements.
• Ability to scope, estimate, and price service work, repairs, and retrofit projects accurately and competitively.
• Familiarity with building automation systems and controls.
• Experience using service management software such as ServiceTitan, Viewpoint, or similar platforms.
• Understanding of service department financial metrics, including labor utilization, gross margin, and key service performance indicators (KPIs).
• Strong customer service orientation with the ability to build and maintain long-term client relationships.
• Effective leadership and people management skills, including coaching, performance management, and team development.
• Strong organizational and time management skills to coordinate multiple service activities and priorities.
• Clear and professional communication skills, both verbal and written.

Additional Skills & Qualifications

• Hands-on experience with HVAC service, troubleshooting, installation, repair, and field service.
• Ability to collaborate effectively with sales, management, and finance teams.
• Comfort presenting proposals and service agreements to customers in a clear and persuasive manner.
• Ability to analyze service performance data and financial reports to drive continuous improvement.
• Experience working with vendors and suppliers to optimize pricing, inventory, and service support.
• A proactive mindset with a focus on process improvement and operational efficiency.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced service environment.

Work Environment

The HVAC Service Manager works in a mixed office and field-oriented environment, balancing time between coordinating service operations, meeting with internal teams, and engaging with customers, vendors, and field technicians. The role involves regular interaction with commercial HVAC systems such as RTUs and VAV systems, as well as building automation systems and controls. The manager uses service management software platforms like ServiceTitan, Viewpoint, or similar tools to schedule, dispatch, track performance, and manage financial metrics. The position typically follows standard business hours, with flexibility required to address urgent service needs or support the field team as necessary. The environment emphasizes professionalism, teamwork, and continuous improvement, with a strong focus on customer satisfaction and operational excellence.

Job Type & Location

This is a Contract to Hire position based out of Tucson, AZ.

Pay and Benefits

The pay range for this position is $60.00 - $70.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tucson,AZ.

Application Deadline

This position is anticipated to close on Jun 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.