HVAC Service Manager

Job description

Ownership Opportunity!!

Are you driven and looking for a rewarding position

Patriot Mechanical has been serving the Bay Area for over 30 years! We are looking for a LEADER who is able to MOTIVATE, TRAIN AND LEAD a HVAC Service Team to success! We seek a skilled HVAC Service Manager to oversee the service, repair, and installation of residential and light commercial HVAC systems.

A proven track record and prior Service Management experience in the HVAC industry is a must. In this highly visible role, this individual will be responsible for driving service and sales for our residential and light commercial HVAC operations. You must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals.We are seeking a highly skilled and experienced Commercia/Residentiall HVAC Service Manager to join our growing service department. As a Service Manager, you will be responsible for overseeing all aspects of HVAC service. This role requires management skills for organizing techs, technical ability for backing up your techs when they have issues in the field, communication for interacting with existing customers and bringing in new ones, along with the organizational acumen to keep everything moving smoothly.

Duties:

- Managing client accounts, assigning techs to maintenance and service calls based on their experience levels

- Providing backup to techs in the field

- Communicating promptly with customers

- Writing preventative maintenance agreements and repair proposals

- Regularly visiting client sites to ensure quality of work

- Ensuring compliance with all safety regulations and quality standards

Requirements:

- Proven experience as a Commercial HVAC Service Manager

- Strong HVAC technical knowledge

- Excellent communication and interpersonal skills to effectively collaborate both in person and through email

- Strong organizational skills with the ability to prioritize tasks and meet deadlines

- Willingness to get out in the field and do the dirty work when needed

- Attention to detail and problem-solving abilities

Essential Functions

• Supervise and delegate service employees, which includes involvement in hiring decisions, coordinating employee schedules, conducting staff meetings, training employees, evaluating performance, and supervising work assignments.
• Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales skills.
• Provide sales support to the field via onsite sales and bid writing/assistance.
• Assist with the dispatch function for our HVAC Service Technicians to ensure the appropriate technician is selected based on customer needs.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Must know how to type, and be advanced in all computer applications, Service TItan, Microsoft programs, and modern technology to include iPhones, iPads, etc.
• Other duties as assigned.

Basic Qualifications

• Must have technical HVAC experience
• Minimum 5 years of management experience
• Consistent track record of meeting or exceeding annual sales objectives
• Able to operate in a dynamic, fast-paced environment and adapt to a changing and stressful environment
• Exude positivity and be motivational
• Strong Work Ethic
• Clean DMV, California Driver License
• Generous Pay depending on experience
• Benefits (medical, dental, 401K w/ matching)
• Vacation
• Training
• Family Friendly Hours
• Positive Work Environment
• Growth Potential and Ownership opportunity !

Company Description

HVAC-/ Sheet Metal Co. /Contractor