HVAC Service Manager - New Orleans

HVAC Service Manager

The Commercial HVAC Service Manager is responsible for leading and overseeing the daily operations of the commercial service department. This role ensures high-quality service delivery, maximizes technician productivity, drives profitability, and maintains strong client relationships. The Service Manager provides leadership, technical guidance, and operational oversight to ensure projects and service calls are completed safely, efficiently, and in alignment with company standards.

Location: New Orleans, LA

Key Responsibilities:

OPERATIONAL LEADERSHIP

• Oversee day-to-day operations of the commercial HVAC service department
• Schedule dispatch and monitor service technicians to optimize efficiency
• Ensure all service calls, maintenance agreements, and repair projects are completed on time and within budget
• Monitor key performance indicators (KPIs), including revenue, gross margin, billable hours, and callback rates

TEAM MANAGEMENT & DEVELOPMENT

• Recruit, hire, train, and mentor service technicians and support staff
• Conduct performance reviews and provide coaching to improve productivity and technical skills
• Promote a strong safety culture and ensure compliance with OSHA and company safety policies
• Facilitate ongoing technical training and certifications

CUSTOMER RELATIONS

• Build and maintain strong relationships with commercial clients
• Address escalated service issues and ensure timely resolution
• Conduct site visits when necessary to ensure service quality and customer satisfaction
• Support sales efforts by identifying additional service or replacement opportunities

FINANCIAL & ADMINISTRATIVE OVERSIGHT

• Develop and manage departmental budgets
• Review and approve proposals, quotes, and service agreements
• Monitor inventory, parts procurement, and vendor relationships
• Ensure accurate documentation of work orders, invoices, and service reports

Qualifications:

• 5 years of experience in commercial HVAC service
• 2 years in a leadership or supervisory role
• Strong knowledge of commercial HVAC systems, including RTUs, chillers, boilers, VRF/VRV systems, and building automation systems (BAS)
• Proficiency in service management software and Microsoft Office
• Valid drivers license

Skills & Competencies:

• Strong leadership and team-building skills
• Excellent communication and customer service abilities
• Solid financial acumen and understanding of service department profitability
• Strong troubleshooting and technical expertise
• Ability to manage multiple priorities in a fast-paced environment

Education & Certifications:

• High school diploma or GED required
• Associate degree in HVAC mechanical systems or related field preferred
• EPA Certification required
• NATE Certification preferred
• Forklift certification
• OSHA 10 & 30 beneficial

Working Conditions:

• Combination of office environment and field visits to commercial job sites
• After-hours support for emergency service issues as needed
• Ability to lift up to 50 lbs and work in mechanical rooms or on rooftops as needed

Benefits:

• Base salary with performance-based incentive plan
• Paid bi-weekly for base salary, monthly for performance-based incentive plan
• 1 to 3 weeks of vacation per year as tenure increases
• Additional PTO - 4 hours each month after 90 days employment
• ½ Health insurance paid employee or family
• Health insurance plan eligibility after 90-day probationary period
• Long-term disability coverage starting 90 days after employment - paid 100% by the company - covers 60% of salary
• 20,000 term life insurance - coverage starting 90 days after employment - paid 100% by company
• Can contribute to the 401K plan 1 year after employment begins, matching up to 4% of salary depending on your contribution
• 401K plan includes an optional profit-sharing contribution that has historically been funded since the plan started. A contribution is made for you even if you dont contribute to the 401k plan. Typically 3% of salary is contributed each March.
• 8 Paid Holidays per year eligible after 90 days of employment