Best Practices, Coaching, Continuous Improvement, Customer Experience, Customer Satisfaction, Customer Support/Service, HVAC, Industry/Trade Analysis, Leadership, Legal, Maintain Compliance, Maintenance - HVAC, Mentoring, Operations Management, Partner Sales, Performance Metrics, Performance Reviews, Productivity Management, Resource Management, Revenue Growth, Safety Standards, Sales, Service Delivery, Talent Management, Team Lead/Manager, Vehicle Fleets, Website Conversion
Overview
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Drug test, subject to applicable law. Are you ready to lead, coach, and inspire a team of HVAC professionals while driving revenue growth? F.H. Furr is looking for a dynamic HVAC Service Manager who thrives on developing talent and delivering exceptional results. If you're passionate about mentoring technicians and helping them succeed in both service excellence and sales performance, this is your opportunity to join a legacy of leadership.
About F.H. Furr
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For over 40 years, F.H. Furr has been a trusted name in residential home services across Virginia, Maryland, and Delaware. With 850+ employees and a fleet of 600+ trucks, we've built a reputation for quality, integrity, and customer satisfaction. Headquartered in Manassas, VA, we continue to grow rapidly, offering plumbing, HVAC, and electrical services throughout the region.
What You'll Do
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- Coach and Develop Technicians
Mentor HVAC service and selling technicians to improve technical skills, customer communication, and sales performance.
Conduct regular ride-alongs, training sessions, and performance reviews.
- Drive Revenue Growth
Implement strategies to increase average ticket size and conversion rates.
Partner with sales teams to align service delivery with revenue goals.
- Lead with Excellence
Build a culture of accountability, professionalism, and continuous improvement.
Set clear expectations and motivate your team to exceed them.
- Optimize Operations
Ensure efficient scheduling, workflow, and resource allocation.
Collaborate with dispatch and customer service teams to maximize productivity and customer satisfaction.
- Ensure Quality and Compliance
Maintain high standards for safety, workmanship, and customer experience.
Stay current on industry trends and best practices.
Leadership Style & Culture Fit
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We're looking for a hands-on leader who thrives in a high-performance, fast-paced environment. You should be passionate about developing people, driving results, and creating a winning team culture. If you believe in leading by example, celebrating success, and holding your team accountable, you'll fit right in.
Performance-Based Incentives
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This role offers bonus opportunities tied to team performance metrics, including revenue growth, customer satisfaction scores, and technician development milestones. Your success is directly linked to how well your team performs-because when they win, you win.
What We're Looking For
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- Proven experience managing residential HVAC teams
- Strong leadership and coaching skills with a focus on sales performance
- HVAC certification and deep technical knowledge
- Ability to thrive in a fast-paced, growth-oriented environment
What We Offer
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- Competitive compensation (we pay at the top of the market)
- Comprehensive health, dental, and vision insurance
- 401(k) with generous company match
- Career growth opportunities in a rapidly expanding organization
- Performance-based bonuses
Disclaimer
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F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.