HVAC Service Manager

As a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

Hill York is seeking an experienced HVAC Service Manager to lead our service technicians and service warehouse staff across Miami-Dade and Broward counties. This role requires a strong technical background as a former service technician, proven leadership experience, and the ability to work effectively in both office and field environments. The Service Manager will drive high-quality service delivery, support technician development, strengthen customer relationships, and ensure operational accuracy. This leader must be proficient with business systems, able to diagnose technical issues, and committed to fostering a positive, safety-focused field culture.

• Lead, mentor, and develop service technicians and field service leaders to ensure technical excellence, customer satisfaction, and professional growth.
• Build positive, trusting relationships with field staff to support culture, transparency, engagement, and consistency.
• Assess team capabilities and address talent gaps through targeted training, development, or strategic hiring.
• Ensure optimized technician utilization by balancing workload, skill sets, travel efficiency, and priorities to maximize productivity and service quality.
• Oversee daily scheduling, labor planning, and execution of service calls, ensuring quality, timeliness, and customer satisfaction.
• Conduct daily WIP reviews to ensure service orders are advancing appropriately, identify bottlenecks, and address issues before they impact scheduling, billing, or customer commitments.
• Visit job sites regularly to validate workmanship, reinforce safety, and provide real-time coaching.
• Serve as a technical resource for complex troubleshooting and root cause diagnosis.
• Review service orders for completeness, accuracy, and proper billing; verify technician hours for payroll and billing integrity.
• Investigate overages or discrepancies on service orders, determine root causes, and implement corrective actions to prevent recurrence.
• Manage customer escalations, warranty issues, and service concerns with urgency and professionalism.
• Act as a key point of contact for major accounts; conduct site visits and meetings to strengthen relationships and ensure satisfaction.
• Support adoption of digital tools and ensure proper documentation and use of field technology.
• Encourage technicians to identify service leads to support business growth.
• Partner with dispatch, sales, and leadership to align labor, scheduling, and customer service goals.
• Work with other area service leaders to ensure consistency in service delivery, and training; driving best practices.
• Oversee service warehouse operations, inventory, tools, and equipment in coordination with purchasing.
• Monitor service financial performance, productivity, and margins; support P&L and collections as needed.
• Promote and enforce company safety standards and ensure compliance with refrigerant handling, documentation, and regulatory requirements.
• Participate in safety audits, incident investigations, and corrective action planning.
• Ensure proper, accurate, and timely completion of XOI and all other paperwork.

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• Minimum 10 years HVAC field experience with strong technical skills.
• Minimum 2 years supervisory experience.
• Demonstrated experience working in an office/administrative environment.
• High school diploma or equivalent.
• Proficiency with business systems including Microsoft Office (Excel: basic formulas, VLOOKUP, PivotTables), ERP platforms, and mobile/digital field tools.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal skills.
• Excellent organization, follow through, and problem solving abilities.
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license with ability to safely travel to customer sites.
• Ability to stand, walk, and climb ladders during field visits as needed.

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