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HVAC Service Coordinator- Birmingham, AL

Pivot Workforce

Birmingham, AL

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JOB DETAILS
SKILLS
Accidental Death and Dismemberment (AD&D), Billing, Communication Skills, Contract Management, Cost Control, Customer Relations, Customer Satisfaction, Detail Oriented, Develop and Maintain Customers, Driver's License, Employee Assistance Plan, Establish Priorities, Healthcare Reimbursement, Inventory Management, Life Insurance, Maintenance - HVAC, Microsoft Excel, Microsoft Office, On Site Support, Organizational Skills, Purchase Orders, Revenue Forecasting, Telephone Skills, Time Tracking
LOCATION
Birmingham, AL
POSTED
Today
Job Description

HVAC Service Coordinator
Location: Birmingham, AL
Reports To: Service Manager

We're seeking a detail-oriented Service Coordinator to manage incoming service calls and dispatch Field Techniciansefficiently. This role ensures the smooth execution of our Planned Maintenance contracts, Demand Service repairs, and Quoted Projects. As a key point of contact, you'll help maintain strong customer relationships and uphold our service standards.

Key Responsibilities:
• Schedule and dispatch Field Technicians for daily assignments.
• Prioritize service calls based on urgency and impact.
• Coordinate all on-site work scheduling with customers.
• Manage job setup, technician time tracking, and updates
• Communicate between field and office to ensure workflow continuity.
• Monitor parts/materials availability and inform technicians.
• Issue and track purchase orders; reconcile PO logs.
• Maintain truck inventory and ensure accurate billing/payroll prep.
• Support cost control across PM contracts, repairs, and projects.
• Maintain service contract logs and assist with monthly revenue forecasts.
• Follow up with customers to ensure satisfaction.
• Participate in team meetings and assist with ordering parts and contract renewals.

Qualifications:
• Will consider candidates with an associate's degree or 5 years of experience as a dispatcher or service coordinator in the HVAC industry.
• Valid Driver License and Clean Driving Record, will have MVR check
• 5+ years of experience in HVAC service required.
• Proficiency in Microsoft Excel and Office Suite.
• Strong organizational and communication skills.

Work Schedule:
Please note: We are unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without current or future sponsorship.

Job Type: Full-time

Benefits: We are proud to offer our Team Members:
• Competitive pay and incentives
• Medical, Vision, Dental
• Paid holidays and flexible, generous PTO - 2 weeks after 90 days, opportunity to gain up to 5 weeks
• 401(k) Plan with multiple investment options
• Training and Development Programs
• Company-paid Employee Assistance Program
• Employee discount programs
• Company-paid and voluntary life insurance
• Company-paid and voluntary accidental death & dismemberment (AD&D)
• Company-paid short-term disability and voluntary long-term disability
• Healthcare reimbursement account and dependent care reimbursement account
• Health savings account with company contributions
• Vehicle discount purchase programs

About the Company

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