Sign upLog in

HVAC Retail Service Manager

Mechanical One

Orlando, FL

Apply
JOB DETAILS
SKILLS
Blueprints, Budget Management, Budgeting, Calendar Management, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Quality, HVAC, Identify Issues, Interpersonal Skills, Lead Generation, Leadership, Maintain Compliance, Maintenance - HVAC, Maintenance Services, Metrics, Organizational Skills, Problem Solving Skills, Profit & Loss, Project/Program Management, Quality Control, Quality Management, Quality Metrics, Regulatory Compliance, Resolve Customer Issues, Retail, Safety Compliance, Safety/Work Safety, Sales, Schematics, Team Lead/Manager, Technical Leadership, Technical Support, Time Management
LOCATION
Orlando, FL
POSTED
4 days ago
Position Overview: The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department. This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards.

Key Responsibilities:

• Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians.

• Customer service excellence: Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.

• Technical support: Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.

• Quality control and safety: Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.

• Sales and profitability: Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.

• Communication: Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.

• Project management: Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.

Requirements

• Proven experience in HVAC installation and management.

• Strong leadership and team management skills.

• Knowledge of HVAC systems and equipment.

• Ability to read and interpret blueprints and schematics.

• Strong organizational and time management skills.

• Excellent communication and interpersonal skills.

• Problem-solving and decision-making abilities.

About the Company

M

Mechanical One