HVAC Office Admin/ Assistant

We are hiring an Office Assistant / HVAC Service Coordinator to join our team!

This position is the first point of contact for our customers and will be responsible for providing excellent customer service, taking accurate and detailed information on customer issues/needs, scheduling routine maintenance & service calls, inventory control, and providing support to our technicians in the field.

The office/Shop is a space that our technicians and installers come into daily. Very casual work environment and dress code, and in- house training provided.

Work Hours: 8:00am to 4:00pm, Monday through Friday, with occasional overtime during the busy season

What you will be doing:

• Working in an office setting
• Answering phone calls and emails 
• Scheduling service and maintenance calls
• Dispatching technicians
• Date entry for parts ordering and updating customer database information
• Scheduling sales appointments
• Inventory control & putting away parts shipments
• Receiving materials and checking serial numbers
• Putting away inventory in our warehouse
• Supporting field techs by occasionally delivering parts
• Schedule city inspections
• Deal with warranty and claims 

Qualifications:

• High school Diploma or equivalent
• Valid driver's license and insurable driving record
• 2 years related experience and/or training in customer service, dispatching, scheduling, inventory, or combination of experience and education.
• Stellar customer service skills
• The ability to type 40 + WPM with accuracy
• Data entry, filing, and other general office duties
• Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
• CRM Data base experience
• Strong organizational skills and high attention to detail