About the Role
Sunrise Comfort Solutions is seeking a high-energy, technically proficient HVAC Field Service Manager to lead our service and maintenance divisions. This isn't just a desk job; you will be the driving force behind our technical excellence, responsible for scaling our service department, mentoring the next generation of technicians, and ensuring our customers receive world-class comfort solutions.
Core Responsibilities
Team Leadership & Development
Recruit & Retain: Lead the hiring process to build a premier team of service and maintenance professionals.
Mentorship: Facilitate career development through regular performance reviews and goal-setting.
On-the-Job Training: Conduct consistent in-field ride-alongs to provide real-time coaching on technical skills and customer service soft skills.
Training Lab: Assist in the design and launch of a state-of-the-art on-site training lab for hands-on technician development.
Operational Excellence
Software Integration: Deploy and manage service-based software (FSM) to ensure consistency, efficient dispatching, and streamlined documentation.
Quality Control: Implement rigorous standards to achieve a significant reduction in service-related callbacks.
Best Practices: Champion industry-standard safety and technical protocols across the entire department.
Technical Liaison: Act as the primary point of contact for complex technical escalations, providing remote support to technicians in the field.
Strategic Management
Financial Planning: Develop and maintain competitive service pricing models and labor rates.
Goal Setting: Participate in management meetings and strategic planning to define and hit departmental KPIs (e.g., revenue targets, maintenance contract growth, and efficiency ratings).
Curriculum Design: Collaborate on a comprehensive training curriculum that keeps the team ahead of evolving HVAC technology.
Additional Professional Expectations
Inventory & Asset Management: Oversee truck stock levels and tool maintenance to ensure technicians have what they need to succeed.
Customer Relations: Step in to resolve complex customer concerns, turning challenging situations into long-term loyalty.
Vendor Partnerships: Maintain relationships with parts and equipment suppliers to ensure the best pricing and availability.
Qualifications
Experience: Minimum of 5–7 years in HVAC service, with at least 2+ years in a leadership or supervisory role.
Certifications: EPA Universal certification required; NATE or specialized manufacturer certifications (Carrier, Trane, Mitsubishi, etc.) are highly preferred.
Tech-Savvy: Comfortable navigating Field Service Management software and mobile technology.
Mindset: A "lead by example" attitude with a passion for teaching and process improvement.
Benefits & Perks
At Sunrise Comfort Solutions, we believe in taking care of the people who take care of our customers.
Compensation: $100k+ base salary plus performance-based bonuses.
Transportation: Company vehicle provided (including fuel card).
Health & Wellness: Eligibility for Medical plans and Dental coverage.
Financial Security: 401(k) enrollment options and Short-Term Disability insurance.
Growth: The opportunity to build a legacy through our new training lab and strategic initiatives.