Minimum of three (3) years of ServiceTitan experience required.
• Previous experience in the HVAC industry required.
• Demonstrated experience with Accounts Receivable, Invoicing, and Collections.
• Strong proficiency in Microsoft Office applications and general office software.
• Excellent verbal and written communication skills.
• Exceptional organizational, multitasking, and time management abilities.
• High level of professionalism, accuracy, and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Be a team player.
• No On-Call or Weekends expected or required.
Schedule and dispatch service technicians utilizing ServiceTitan software.
• Monitor and manage technician schedules to maximize efficiency and customer satisfaction in ServiceTitan.
• Coordinate service appointments, maintenance visits, and emergency service calls.
• Manage Accounts Receivable and maintain accurate financial records.
• Coordinate with Business Office to track finance and jobs..
• Prepare reports and assist with general office functions, organizing supplies and files in Dispatch office..
• Ensure accurate data entry and compliance with company procedures.
• Call customers for Happy Calls, sell Maintenance Agreements and collections.
Qualifications
Pay: $21.00 - $26.00 per hour
Job description:
About Us:
We are a busy mid-size HVAC company that is growing fast.
Position Overview:
We are seeking an experienced and dynamic Dispatcher / CSR to support the daily operations of our mid-size HVAC company. This position is responsible for supporting HVAC Dispatch, answering in-bound customer calls, and providing general office support as needed. The ideal candidate will possess strong organizational abilities and attention to detail, show initiative and utilize strong ServiceTitan skills.
Key Responsibilities:
• Schedule and dispatch service technicians utilizing ServiceTitan software.
• Monitor and manage technician schedules to maximize efficiency and customer satisfaction in ServiceTitan.
• Coordinate service appointments, maintenance visits, and emergency service calls.
• Manage Accounts Receivable and maintain accurate financial records.
• Coordinate with Business Office to track finance and jobs..
• Prepare reports and assist with general office functions, organizing supplies and files in Dispatch office..
• Ensure accurate data entry and compliance with company procedures.
• Call customers for Happy Calls, sell Maintenance Agreements and collections.
Qualifications
• Minimum of three (3) years of ServiceTitan experience required.
• Previous experience in the HVAC industry required.
• Demonstrated experience with Accounts Receivable, Invoicing, and Collections.
• Strong proficiency in Microsoft Office applications and general office software.
• Excellent verbal and written communication skills.
• Exceptional organizational, multitasking, and time management abilities.
• High level of professionalism, accuracy, and attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Be a team player.
• No On-Call or Weekends expected or required.
Benefits:
• Competitive wages based on experience..
• Comprehensive benefits package including health insurance, retirement savings plan, and paid time off..
Job Type: Full-time
Benefits:
• 401(k).
• 401(k) matching.
• Dental insurance.
• Health insurance.
• Paid time off.
• Referral program.
• Vision insurance.
Experience:
• ServiceTitan: 3 years (Required).
Ability to Commute:
• Tampa, FL 33612 (Required).
Work Location: In person
We are a busy mid-size HVAC company that is growing fast.