Career Counseling, Coaching, Customer Satisfaction, Customer Support/Service, Dental Insurance, Flexible Spending Accounts, HVAC, Identify Issues, Leadership, Legal, Maintenance - HVAC, Mentoring, Onboarding, Operations, Operations Management, People Management, Performance Management, Performance Metrics, Pricing, Retention Programs, Safety Standards, Sales, Sales Strategy, Staff Training, Team Player, Technical Sales, Telephone Skills, Vision Plan, Website Conversion
We are currently seeking a HVAC Call by Call Supervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Call by call Supervisors are tasked with managing daily field operations, employee training, real time sales strategies, retention efforts, safety, and ensuring the technicians are providing outstanding service to our customers.
What’s In It For Me?
- Market Value Compensation - $60,000 - $70,000
- Annualized Bonus Plan
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities:
What Will I Do?
- Monitor and coach technicians on a call-by-call basis using KPIs, and call reviews
- Improve average ticket, conversion rate, maintenance agreements, and customer satisfaction
- Partner with dispatch to optimize scheduling, routing, and call readiness
- Provide technical and sales coaching before and after service calls
- Review invoices, photos, and documentation for quality and consistency
- Identify training opportunities and collaborate with the training team
- Reinforce company processes, pricing integrity, and safety standards
- Support hiring, onboarding, and performance management of technicians
Qualifications:
Do I have What it Takes?
- 5+ years of residential HVAC service experience preferred
- Prior leadership, mentoring, or supervisory experience preferred
- Strong diagnostic and troubleshooting abilities
- Proven track record of sales performance and client satisfaction
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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