HVAC Building Services Consultant

Position Summary:   

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Building Services Consultant position, you’llengage directly with customers to provide technical expertise on mechanical projects for Senior Living Communities. By spending time with customers to understand their needs, you’ll propose solutions and coordinate execution through a network of third-party service providers. This role focuses on developing strategic solutions, conducting technical reviews, offering SP management, and supporting sales—all to ensure an outstanding customer experience on complex projects. 

Skills Needed: 

• Embraces Change - Initiates change that drives results and welcomes innovative ideas. Demonstrates resilience and pushes forward through uncertainty and ambiguity. Quickly adapts approach, style and behavior on the fly. 

• Learns Quickly - Rapidly absorbs and applies new information and skills and enjoys new challenges. Innovates and experiments to solve problems, reflecting on both successes and failures for growth. Is a naturally curious and adaptable learner. 

• Manages Conflict - Navigates conflicts skillfully, viewing them as chances for growth. Quickly assesses situations and resolves disputes constructively. Attentively listens to different perspectives, seeking common ground for solutions. 

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. 

• Extensive technical knowledge in HVAC systems maintenance and installation; kitchen equipment systems maintenance and installation; and experience with managing various projects across multiple categories. Plumbing and electrical systems maintenance and installation experience is also required.

• Willingness to accommodate the changing needs of a new business including scheduled work hours, occasional travel, customer service priorities and clerical duties. 

What You’ll Do and Impact:  

• Engage directly with customers to understand their needs, define or confirm the scope of work, and provide tailored solutions. 

• Coordinate with third-party service providers (SPs) to translate customer requirements, set clear job expectations, and verify completion. 

• Collaborate with internal Project Associates to ensure SP bids include complete scopes and accurate pricing. 

• Develop and present customer proposals, offering technical support as needed. 

• Troubleshoot fulfillment issues and drive SP performance through clear expectations, escalation, and contract enforcement. 

• Serve as a technical expert to support sales, customer service teams, and manage systematic issues with Supply Chain resources. 

• Respond to multiple internal and SP inquiries via phone, mobile apps, and email. 

• Lead process improvement initiatives, provide training to new team members, and mentor colleagues. 

• Manage complex, high-stakes projects, overseeing strategies, negotiations, and mitigating risks to minimize potential losses. 

• Participate in additional assigned projects to drive team and operational success. 

Experience: 

• Associate Degree or equivalent apprenticeship 

• 15+ years of applicable trade industry experience 

• Ability to travel <10% of the time. 

Additional Items of Interest: 

• Fire alarm system knowledge and generator installation experience are preferred.

• Experience providing customer service, dispatch, quoting, or project management in the landscaping, snow removal and other exterior building maintenance  service spend categories. 

• Additional knowledge in multiple building trades is beneficial. 

• Bachelor’s degree 

• Senior Living background or experience. 

• Able to use systems and technology to multi-task, manage time and create efficiencies. 

• Project management skills, including experience managing large and complex projects, are preferred.

• Proven ability to work in a team centered, collaborative environment.